Management chapter 7 test bank
questions with correct answers
Which of the following directly follows from the organization's mission? - Answer-
strategic goals
the mission statement should include all except which of the following
a. Directions
b. Premises
c. Values
d. Tactics
e. Purpose - Answer-D
You have decided to go into business for yourself. On your loan application, you state
that you intend to open a flower shop in the Village Center Mall. What does this
statement on your loan application represent?
a. A strategic goal
b. An operational plan
c. A mission statement
d. A strategic plan
e. A tactical plan - Answer-C
The ____ of West Point is "to educate, train, and inspire the Corps of Cadets so that
each graduate is a commissioned leader of character committed to the values of Duty,
Honor, Country and prepared for a career of professional excellence and service to the
Nation as an officer in the United States Army."
a. operational goal
b. tactical plan
c. strategic plan
d. mission statement
e. strategic goal - Answer-D
The ____ of Applebee's is to "weekly repeat guests through providing surprisingly
friendly hospitality, superior quality food, and world class service and value."
a. operational goal
b. tactical plan
c. strategic plan
d. mission statement
e. operational plan - Answer-D
According to the planning process described in the text, operational plans flow directly
from
a. strategic goals.
b. strategic plans.
,c. tactical plans.
d. the organization's purpose.
e. the organization culture. - Answer-C
In what order should the following be developed?
a. Mission, operational, strategic, and tactical
b. Strategic, tactical, mission, and operational
c. Mission, tactical, strategic, and operational
d. Tactical, strategic, mission, and operational
e. Mission, strategic, tactical, and operational - Answer-E
Goals serve four very important purposes. Each purpose is related closely to one of the
four functions of management. According to the text, which of the four functions of
management is NOT specifically addressed by one of the purposes served by goals?
a. Planning
b. Organizing
c. Leading
d. Motivating
e. Controlling - Answer-B
Goals can
a. provide guidance and direction.
b. improve planning.
c. motivate employees.
d. provide measure and control.
e. All of these choices - Answer-e
Goals are set by
a. department, level, and time.
b. distance, area, and group.
c. time, region, and level.
d. time frame, area, and level.
e. department, team, and group. - Answer-d
Which of the following statements most correctly reflects the relationship between goal
setting and planning?
a. Goal setting enhances planning.
b. Planning facilitates goal setting.
c. The two processes are independent.
d. Each process enhances the other.
e. The two processes are the same thing. - Answer-D
The ____ of the Helene Cody Foundation is to "to inspire youth to volunteer, to better
their communities and themselves."
a. tactical plan
b. mission statement
, c. operational goal
d. operational plan
e. strategic goal - Answer-b
A(n) ____ for Quaker Oats Company could be to improve returns for its shareholders by
2 percent annually.
a. tactical plan
b. mission statement
c. operational goal
d. operational plan
e. strategic goal - Answer-e
A(n) ____ for Mothers Against Drunk Driving could be "to develop an advertising
campaign for the summer months that would reach teenagers." It would develop
naturally out of a strategic goal "to reduce the number of deaths as the direct result of
drunk driving by 10 percent next year."
a. tactical goal
b. mission statement
c. operational goal
d. operational plan
e. vision - Answer-A
A(n) ____ for Mothers Against Drunk Driving could be to run an ad every week during
American Idol. It would develop naturally out of a tactical goal "to develop an advertising
campaign for the summer months that would reach teenagers."
a. vision
b. mission statement
c. operational goal
d. operational plan
e. strategic goal - Answer-c
Goals are classified according to their ____ when the terms quality, productivity, and
innovation are applied to them.
a. area
b. specificity
c. time frame
d. function
e. level - Answer-A
Google founders Sergey Brin and Larry Page developed the search technology then
discovered a profitable business model, selling advertising in the form of sponsored
links and search-specific ads. The business model is Google's ____.
a. tactical goal
b. strategic plan
c. operational goal
d. operational plan
questions with correct answers
Which of the following directly follows from the organization's mission? - Answer-
strategic goals
the mission statement should include all except which of the following
a. Directions
b. Premises
c. Values
d. Tactics
e. Purpose - Answer-D
You have decided to go into business for yourself. On your loan application, you state
that you intend to open a flower shop in the Village Center Mall. What does this
statement on your loan application represent?
a. A strategic goal
b. An operational plan
c. A mission statement
d. A strategic plan
e. A tactical plan - Answer-C
The ____ of West Point is "to educate, train, and inspire the Corps of Cadets so that
each graduate is a commissioned leader of character committed to the values of Duty,
Honor, Country and prepared for a career of professional excellence and service to the
Nation as an officer in the United States Army."
a. operational goal
b. tactical plan
c. strategic plan
d. mission statement
e. strategic goal - Answer-D
The ____ of Applebee's is to "weekly repeat guests through providing surprisingly
friendly hospitality, superior quality food, and world class service and value."
a. operational goal
b. tactical plan
c. strategic plan
d. mission statement
e. operational plan - Answer-D
According to the planning process described in the text, operational plans flow directly
from
a. strategic goals.
b. strategic plans.
,c. tactical plans.
d. the organization's purpose.
e. the organization culture. - Answer-C
In what order should the following be developed?
a. Mission, operational, strategic, and tactical
b. Strategic, tactical, mission, and operational
c. Mission, tactical, strategic, and operational
d. Tactical, strategic, mission, and operational
e. Mission, strategic, tactical, and operational - Answer-E
Goals serve four very important purposes. Each purpose is related closely to one of the
four functions of management. According to the text, which of the four functions of
management is NOT specifically addressed by one of the purposes served by goals?
a. Planning
b. Organizing
c. Leading
d. Motivating
e. Controlling - Answer-B
Goals can
a. provide guidance and direction.
b. improve planning.
c. motivate employees.
d. provide measure and control.
e. All of these choices - Answer-e
Goals are set by
a. department, level, and time.
b. distance, area, and group.
c. time, region, and level.
d. time frame, area, and level.
e. department, team, and group. - Answer-d
Which of the following statements most correctly reflects the relationship between goal
setting and planning?
a. Goal setting enhances planning.
b. Planning facilitates goal setting.
c. The two processes are independent.
d. Each process enhances the other.
e. The two processes are the same thing. - Answer-D
The ____ of the Helene Cody Foundation is to "to inspire youth to volunteer, to better
their communities and themselves."
a. tactical plan
b. mission statement
, c. operational goal
d. operational plan
e. strategic goal - Answer-b
A(n) ____ for Quaker Oats Company could be to improve returns for its shareholders by
2 percent annually.
a. tactical plan
b. mission statement
c. operational goal
d. operational plan
e. strategic goal - Answer-e
A(n) ____ for Mothers Against Drunk Driving could be "to develop an advertising
campaign for the summer months that would reach teenagers." It would develop
naturally out of a strategic goal "to reduce the number of deaths as the direct result of
drunk driving by 10 percent next year."
a. tactical goal
b. mission statement
c. operational goal
d. operational plan
e. vision - Answer-A
A(n) ____ for Mothers Against Drunk Driving could be to run an ad every week during
American Idol. It would develop naturally out of a tactical goal "to develop an advertising
campaign for the summer months that would reach teenagers."
a. vision
b. mission statement
c. operational goal
d. operational plan
e. strategic goal - Answer-c
Goals are classified according to their ____ when the terms quality, productivity, and
innovation are applied to them.
a. area
b. specificity
c. time frame
d. function
e. level - Answer-A
Google founders Sergey Brin and Larry Page developed the search technology then
discovered a profitable business model, selling advertising in the form of sponsored
links and search-specific ads. The business model is Google's ____.
a. tactical goal
b. strategic plan
c. operational goal
d. operational plan
