CMP EXAM WITH 100% CORRECT ANSWERS 2024

CMP EXAM WITH 100% CORRECT ANSWERS 2024 All freight traveling between countries must be accompanied by which of the following: a. an attorney b. an event rep c. descriptive documentation d. photographs of the contents - Correct answer-c. descriptive documentation The content of an event is determined by a. objectives b. audience c. budget d. suppliers - Correct answer-a. objectives DMCs and destination marketing organizations can provide guidelines on: a. hiring and contracting b. recruitment and retention c. marketing and advertising d. evaluating and auditing - Correct answer-a. hiring and contracting All of the following are tools that successful teams must have except: a. fair compensation b. clear direction from leaders c. a common goal d. good orientation - Correct answer-a. fair compensation Why is SEO important to an event? a. so attendees can link into a community website during the event b. so event planners can search for suppliers interested in the event c. so RFPs can be submitted online d. so the event's website can be easily found online - Correct answer-d. so the event's website can be found online Criteria for hiring a speaker for an event should be developed after doing which of the following? a. reviewing evaluations from past events b. deciding on the location of the event c. closing the registration process d. selecting a candidate - Correct answer-a. reviewing evaluations from past events Which type of survey question has possible options of yes or no a. multiple choice b. two-way c. open-ended d. checklist - Correct answer-b. two-way Ideally, which of the following should take place 4 weeks before a job start date? a. the job is posted in relevant places b. background checks are conducted for top candidates c. candidates to be interviewed are selected d. the job offer is made. - Correct answer-a. the job offer is made Which of the following departments is responsible for sourcing, contracting and paying for goods and services? a. risk management b. finance c. legal d. procurement - Correct answer-d. procurement A reward and recognition program for stakeholders should be: a. expected b. small c. visible d. undefined - Correct answer-c. visible Instead of 1,945, you wrote 1,954 in an online publication. The error has gone unnoticed so far. You should: A. correct the error after another higher-priority work has been completed and notify your supervisor. B. immediately have the error corrected and notify your supervisor. C. notify your supervisor immediately, explain that you noticed an error and seek advice. D. determine if the error is significant enough to warrant correction. - Correct answer-B. immediately have the error corrected and notify your supervisor. You create a communication strategy for a public event and are presenting the idea to your organization's board of directors. They ask if you can guarantee the attendance figure that you set in the goals and objectives. You should respond that: A. you are excited, given the tactics, and believe that you have an opportunity to entice the number of attendees you project. B. you have researched other similar events, and, given the tactics, are confident and can almost guarantee the attendance objective stated. C. attendance can be influenced by several factors including location, cost, timeliness, popularity and others. D. while you believe your projection is realistic given the tactics, you can't guarantee the number of attendees. - Correct answer-D. while you believe your projection is realistic given the tactics, you can't guarantee the number of attendees. You are project manager and editor for the company's annual report and receive the draft copy from many internal stakeholders, including your HR colleagues. They supply you with data on the employee engagement survey that paints a considerably more positive picture than you know to be the reality in the company. You also know that negative information may directly impact the company stock price. Which of the following is the BEST course of action under these circumstances? A. Tell your HR colleagues that this is illegal and insist that they correct the data to accurately report the information B. Put the copy into the final draft of the annual report and document your opposition to and lack of responsibility for it 2 C. Meet with your HR colleagues to learn their reasons for supplying the information in this way using the company's Code of Conduct and/or Values to guide the discussion and amend the text D. Print the copy as submitted recognizing your HR colleague's prerogative as the authors - Correct answer-C. Meet with your HR colleagues to learn their reasons for supplying the information in this way using the company's Code of Conduct and/or Values to guide the discussion and amend the text To be successful, an organization's culture should: A. be shaped to support its mission and strategy. B. evolve naturally based on employees' values and preferences. C. remain independent of the operating strategy. D. be the same as other organizations in the same industry - Correct answer-A. be shaped to support its mission and strategy. A comprehensive situation analysis includes research into issues an organization faces and: A. key messages to change audience perceptions. B. an analysis of the audience(s) affected by issues. C. communication strategies, tactics and budgets. D. goals and objectives that will determine success. - Correct answer-B. an analysis of the audience(s) affected by issues. For communication about corporate social responsibility and sustainability issues to be effective, it must: A. focus on an organization's positive environmental impact. B. be aligned with an organization's corporate strategy and values. C. target customers and investors in publicly traded organizations. D. focus mainly on an organization's investments in the community - Correct answer-B. be aligned with an organization's corporate strategy and values. You work for a gas utility and safety is taken seriously given the dangerous nature of the product. Your Chief Safety Officer asked you to implement an employee safety communication campaign to improve the company's safety record. The key metric that should be tracked during the campaign is: A. employee survey responses about intent to change safety behavior B. readership levels of a new employee safety web portal. C. attendance at the campaign's safety kick-off meeting. D. the number of safety incidents before and after the campaign - Correct answer-D. the number of safety incidents before and after the campaign SMART objectives in a communication plan should be: A. specific, measurable, attainable, realistic and timely. B. specific, measurable, accurate, realistic and timely. C. specific, meaningful, attainable, realistic and timely. D. specific, measurable, attainable, realistic and tactful - Correct answer-A. specific, measurable, attainable, realistic and timely. The fundamental purpose of a strategic communications plan is to: A. maximize awareness of the organization across a broad range of media. B. develop new business activity through communications. C. align communications activity with the business goals of the organization. D. develop new audiences through communications initiatives. - Correct answer-C. align communications activity with the business goals of the organization. SWOT, as in SWOT analysis, stands for: A. Stakeholders, Work plans, Objectives, and Tools. B. Solutions, Weaknesses, Obstacles, and Threats. C. Strategies, Work plans, Objectives, and Timelines. D. Strengths, Weaknesses, Opportunities, and Threats - Correct answer-D. Strengths, Weaknesses, Opportunities, and Threats When implementing a communication program, which of the following steps should come first in the process? A. Selecting the right communication channels B. Determine the key messages to communicate C. Assessment of the situation D. Determine the key players and budget - Correct answer-C. Assessment of the situation Which of the following communication channels is best for communicating organizational transformation issues? A. Face-to-face communication B. Social media C. Print media D. All-hands electronic meeting - Correct answer-A. Face-to-face communication Which of the following statements best describes what communications professionals should consider when selecting a communication metric A. How much of the company's financial capital it will consume B. Which metric is easiest to measure C. How it supports the company's business objectives D. The number of communications staff - Correct answer-C. How it supports the company's business objectives When planning the measurement and analysis of a communication campaign, you should FIRST identify: A. intended output or outcomes. B. design look and feel. C. audience opinions and preferences. D. management opinions and preferences - Correct answer-A. intended output or outcomes. Which of the following is true of a qualitative survey? A. Can be conducted online B. Sample size is small C. Sample group can be random D. Tells you how many people think a certain way - Correct answer-B. Sample size is small What common characteristic do all meetings share? - Correct answer-They are coordinated by an organization or group and bring people together for a common purpose Meeting - Correct answer-An event where the primary activity of the participants is to attend educational sessions, participate in discussions, social functions, or attend other organized events. There is no exhibit component . event - Correct answer-an organized occasion, such as a meeting, convention, exhibition, special meeting, gala dinner, etc. an event is often composed of several different yet related functions Characteristics of small meetings - Correct answer-- usually local audience - typical business day Characteristics of large meetings - Correct answer-- major metropolitan areas with many hospitality providers - occur over weekends, several days in length service industry - Correct answer-sector of the economy that primarily consists of businesses providing service, rather than tangible products. Includes retail, transportation, distribution, food services, healthcare and rentable facilities. hospitality industry - Correct answer-a sector of service industry, businesses that provide solutions to temporary needs, such as transportation to distant destination (ground, air, or sea), food provision, venues and overnight lodging. Includes meetings and events as as sector. Difference between hospitality industry and meeting profession - Correct answer-The hospitality industry is typically seen as a provider or service while the meetings profession utilizes those services dmc - Correct answer-independent planner is tied to a destination in the US pco - Correct answer-independent planner tied to a destination outside US professional congress organizer dmo - Correct answer-non profit association or govt office tied to a destination How can engaging all stakeholders affect successful change? - Correct answer-It can help create a better understanding, identify potential opportunities and clarify the organizations communication style Which term refers to how willing an organization is to take risks? - Correct answer-Risk profile What are the 6 types of security for events? - Correct answer-1. contracted 2. law enforcement 3. peer 4. personal 5. proprietary 6. volunteer All of the following should be done after the interview except - Correct answer-Outline why the stakeholder's support is needed -- this should occur during the interview, not after When a budget is based on estimates of income and expected expenses rather than a previous year's budget, It is known as which of the following? - Correct answer-Zero- based budgeting incremental budgeting - Correct answer-building a budget by analyzing projected and actual figures from a previous year's budget If there is no attrition clause included in a contract, which of the following is true? - Correct answer-Damages will be determined by a court What does an attrition clause address? - Correct answer-When a contract is fulfilled but one party does not fulfill all of its obligation Which of the following is the best way to recap the day's events a. updates on the website b. social media c. announcement over the PA system d. digital or print newsletter - Correct answer-d. digital or print newsletter During which phase of the procurement process are milestone dates incorporated into the project plan to ensure timely delivery of goods and services? a. closing b. planning c. administering d. conducting - Correct answer-administering - the event pro evaluates the performance of the contract and manages the relationship between the organization and suppliers Which of the following should not be included on the envelope of an invitation for a dignitary? a. full name (no prefix) b. his/her excellency c. ambassador (name) and family d. the ambassador of (name of country) - Correct answer-c. ambassador (name) and family in black ink: his/her excellency full name (no prefix) the ambassador of country which of the following questions does "determining the long-term viability of an event" answer a. how much profit will the organization make? b. will the event help improve the organization's reputation? c. can the event continue under the currently forecasted conditions? d. is the current combo of speakers and sponsors sufficient for making a successful event? - Correct answer-c. can the event continue under the currently forecasted conditions? SMARTER acronym - Correct answer-specific, measurable, attainable, relevant, time- based, ethical, recorded What is a capability assessment? - Correct answer-Identifying positive risk-reducing aspects of an event Capabilities are the contract to threats, which are negative risk aspects of events Which of the following is not an accounting tool that can assist with budgeting and forecasting for an event - Correct answer-Billing timetable Shows the budget lifecycle of an event from start to finish, not a tool to help with budgeting and forecasting A destination marketing organization (DMO) can do all of the following except a. coordinate itl trade shows b. provide you with information about the city or area c. help to coordinate and arrange site visits d. give ideas for hotels and event venues - Correct answer-Coordinate intl trade shows in what phase of risk management should you consider all identified risks and then narrow them down? a. risk assessment b. risk analysis c. crisis planning d. crisis response - Correct answer-risk analysis How high are most schoolroom and banquet tables - Correct answer-30 inches All of the following is true regarding oversetting except a. oversetting policies should be reviewed with the venue or caterer in advance b. oversetting policies typically account for 5-10% over guarantee number c. oversetting allows people to move from one table to another d. oversetting provides additional seating and food - Correct answer-oversetting provides additional seating and food provides additional seating, but not food. It allows people to move from table to table and should be reviewed with venue or caterer in advance which of the following is a valid reason for hiring a celebrity to speak at an event? a. more participants will come if a celebrity is speaking b. meeting an event's goal of increasing the organization's credibility c. the celebrity will eventually do the organization a favor d. meeting venues may reduce their fees if a celebrity speaks at their location - Correct answer-b. meeting an event's goal of increasing the organization's credibility what color tends to result in less engagement among attendees and speakers? a. blue b. red c. grey d. green - Correct answer-c. grey neutral colors are less stimulating and result in less engagement. warm colors are more stimulating and increase participation. cool colors result in creativity and innovative thinking. Which of the following best describes costs that can change depending on the number of guests/attendees? - Correct answer-variable costs those that can change because of the number of attendees, like food, printed materials and beverages How many main steps are part of the development of a work breakdown structure? - Correct answer-two step one - determine tasks and milestones step two - estimating resources Which of the following is the formula to calculate return on investment (ROI) - Correct answer-Net monetary benefits / meeting costs x 100 All of the following are key areas of focus for the production company, destination management company, and attendee reg specialist except: a. long-term client relationships b. sales of goods and services c. time allocation d. client satisfaction - Correct answer-c. time allocation When developing a production schedule, the event professional estimates the amount of time needed to complete each of the tasks. this is known as: - Correct answer- forecasting When marketing contests to potential registrants, which of the following is the best source of prizes? - Correct answer-sponsors and vendors of an event The registration for an event is $250. The variable cost is $75pp. What is the contribution margin - Correct answer-$175 Contribution margin = registration fee - variable cost pp The primary concern when installing a temporary stage should be - Correct answer- safety As part of strategic planning of an event, what should be included in a financial summary? a. profitability, solvency, liquidity b. measurable objectives, monitoring tools c. historical income and expense statements, cash flow statements from previous events, and budget d. key performance indicators - Correct answer-c. historical income and expense statements, cash flow statements from previous events, and budget Which of the following statements is true about mission statement, goals, and objectives? - Correct answer-A mission statement defines the purpose of the organization, goals are broad and support the mission, objectives support the goals. What is the first step in developing an evaluation plan? a. measure expected return on investment b. establish how success is defined by stakeholders c. determine the impact and consequences of the meeting d. determine the measurable objectives - Correct answer-b. establish how success is defined by stakeholders What is an RFP? - Correct answer-request for proposal Which of the following factors should a planner consider when determining feasibility of a meeting or event? a. business plan, execution, trust, transparency b. history of previous events, financial resources, audience c. key performance indicators, SMART objectives, management plan d. mission statement, goals, objectives - Correct answer-b. history of previous events, financial resources, audience Strategic planning 3 primary elements - Correct answer-discovery analysis planning mission statement - Correct answer-defines and organization's purpose. rarely changes goals - Correct answer-broad and general. used to achieve an organization's mission over and extended period of time objectives - Correct answer-specific and narrow. used to achieve the goals. tie directly to evaluation measures SMARTER objectives - Correct answer-Specific Measurable Attainable Relevant Time-Based Ethical Recorded When should the planning cycle begin for current event? - Correct answer-Large events = planning and site selection 2 years in advance. Time frame depends on size and scope of the meeting Gap analysis - Correct answer-project management tool that helps determine what needs to be accomplished in order to span the discrepancy of what currently exists and the desired outcomes Profile of target audience - Correct answer-develop personas of prospective participants to determine who they are and their needs Business Continuity - Correct answer-an organization's ability to continue to operate during and after an emergency How to calculate ROI % - Correct answer-net monetary benefits meeting costs x 100 In meeting evaluation, what is hard data? a - data you can count, such as the number of sales leads generated by the event b - data showing the why of expressed opinions, thoughts, and observations c - data in the form of satisfaction levels expressed in the person's own words d - data in the form of responses to open-ended questions - Correct answer-a - data you can count, such as the number of sales leads generated by the event The following are all elements of developing event goals and objectives across stakeholders except: a - determine target dates and markets b - develop an evaluation plan c - identify financial resources d - identify and manage diversity and cross-cultural concerns - Correct answer-b - develop an evaluation plan ROI can be though of as which of the following a - a necessary evil b - a strategic meeting management plan c - a strategy that offers operational support d - the total net monetary gain after subtracting the meeting costs - Correct answer-d - the total net monetary gain after subtracting the meeting costs As part of strategic planning of an event, what should be included in a financial summary? a - key performance indicators b - historical income and expense statements, cash flow statements from previous events and budget c - profitability, solvency and liquidity d - measurable objective, monitoring tools, and processes - Correct answer-b - historical income and expense statements, cash flow statements from previous events and budget Which of the following aspects of the event may be impacted by legislative and regulatory requirements? a - transportation b - activities and practices c - evaluation d - industry trends - Correct answer-b - activities and practices Examples of Key Performance Indicators include all these, EXCEPT: a - financial b - registration c - risk d - education - Correct answer-c - risk What is an important element of a needs assessment? a - implementing sustainability practices b - developing the strategic mission of the host organization c - determining stakeholder challenges in the workplace d - defining the target audience profile - Correct answer-d - defining the target audience profile Which of the following is one of the six data types that can be measured, according to the Phillips model? a - scientific b - impact and consequence on business c - happiness d - instinct - Correct answer-b - impact and consequence on business In order to improve events, evaluations should be conducted during which of the following phases? a - pre-event, on-site, and post-event b - post-event c - pre-event d - on-site - Correct answer-a - pre-event, on-site, and post-event Reporting evaluation data should include all of the following except: a - how senior management reflects on the data b - recommendations based on evidence c - how data was analyzed d - how data was captured - Correct answer-a - how senior management reflects on the data When selecting a meeting venue that is environmentally responsible, which of the following should the venue include: a - using paper tickets for all events b - encouraging attendees to rent cars individually c - distributing meeting materials in plastic bags d - recycling of cardboard, paper, metal, glass and plstics - Correct answer-d - recycling of cardboard, paper, metal, glass and plastics A type of response viewed as anecdotal is: a - evaluative b - quantitative c - qualitative d - random - Correct answer-c - qualitative which of the following statements is true about mission statement, goals and objectives? a - mission statement is broad and general, goals define purpose, objectives support goals b - mission statement changes frequently, goals are directly tied to evaluation, objectives are long-term c - mission statement defines the purpose of the org, goals are broad and support mission, objectives support goals d - mission statement is more broad, goals are focused on education, sales and exhibits, objectives are rarely changed - Correct answer-c - mission statement defines the purpose of the org, goals are broad and support mission, objectives support goals These are all considerations to create a Financial Summary EXCEPT: a - financial goals b - funding c - event budget d - hotel availability - Correct answer-d - hotel availability When is a survey better than a questionnaire? a - when budget isn't an issue b - when you want a personal touch c - when ease of use, creation and distribution is of importance d - When you want a high response rate - Correct answer-c - when ease of use, creation and distribution is of importance The following are all resources for determining the economic and social impact on a potential host community for your event EXCEPT: a - local convention and visitors bureau b - transportation options and costs to attend c - destination management company d - website reviews - Correct answer-d - website reviews What is the first step in developing an evaluation plan? a - determine the impact and consequences of the meeting b - establish how success is defined by stakeholders c - measure expected return on investment d - determine the measurable objectives - Correct answer-b - establish how success is defined by stakeholders These are all ways to improve environmental and social responsibility of an event, EXCEPT: a - sending an RFP with min guidelines for sustainable initiatives b - requesting a back-of-the-house tour as part of the site inspection c - including a clause in the contract outlining the environmental and social programs in place d - requiring the facility to be SMART certified - Correct answer-d - requiring the facility to be SMART certified 4 key elements of a sustainability plan for an event include the following EXCEPT: a - how much is the org willing to contribute financially? b - why does the org want to incorporate sustainability? c - what are the areas of greatest impact? d - does this create a positive public relations credit for the org? - Correct answer-d - does this create a positive public relations credit for the org? Which of the following is NOT an advantage of questionnaires: a - they are more time consuming than other methods, such as surveys b - they can be conducted on-site or by phone c - they elicit more accurate responses because the respondent is anon d - they are easy to prepare - Correct answer-c - they elicit more accurate responses because the respondent is anon What periodic report can you generate to monitor your ability to pay upcoming expenses for the event? a - balance sheet b - cash flow statement c - income statement d - bank statement - Correct answer-b - cash flow statement What are the 3 elements of strategic plan? a - sales, marketing, and communications plan b - discovery, analysis, planning c - history, financial feasibility, availability of HR d - audience, economic context and applicable legislations - Correct answer-b - discovery, analysis, planning Which of the following factors should a planner consider when determining feasibility of a meeting or event? a - mission statement, goals, objectives b - KPIs, SMART objectives, management plan c - business plan, execution, trust, transparency d - history of previous events, financial resources, audience - Correct answer-d - history of previous events, financial resources, audience When should the meeting planner communicate the organization's commitment to/requirements for sustainability elements for the meeting to the facility/venue? a - during the ROI process b - during the RFP process c - during the precon meeting d - during the needs analysis process - Correct answer-b - during the RFP process Which of the following statements is true about quantitative data? a - it adds the "who" to the "what" b - is represented numerically, allowing comparison of data c - its a descriptive record of participants' observations or behavior d - uses open-ended questions and is often anecdotal - Correct answer-b - is represented numerically, allowing comparison of data When identifying requirements based on the scope of a meeting or event, what is one internal factor to consider? a - technology b - evaluation method c - history of previous events d - f&b menus - Correct answer-c - history of previous events managing the financial resources includes what 2 key components: a - monitoring financial tools and processes b - monitoring donor processes and on-site sales c - measuring attendance and meeting flow d - establishing an effective reg process and oversite of exhibit sales process - Correct answer-d - establishing an effective reg process and oversite of exhibit sales process The best way to compare meeting or event progress to the mission statement, goals and objectives is by monitoring: a - hotel costs b - KPIs c - f&B consumption d - attendance - Correct answer-b - KPIs Which of the following are not tools/resources you may need to plan your event: a - technology, logistics, safety and security b - senior mgmt's food preferences c - target dates and audience d - green seal and LEED certs - Correct answer-b - senior mgmt's food preferences Which of the following is an important step to executing sustainable meetings? a - encourage use of transit systems, even when areas of interest are within walking distance b - offer a carbon offset program c - encourage visits to area attractions and entertainment venues to familiarize attendees with these options d - arrange and encourage individual transit options because they use less gas than group options - Correct answer-b - offer a carbon offset program Why is choosing food in season a good sustainability practice? a - it's easier to plan b - its easier for the venue to prepare c - it's prettier on the table d - it demonstrates environmental responsibility - Correct answer-d - it demonstrates environmental responsibility If changes in the monitoring process are needed, include the following information EXCEPT: a - implementation plan for effecting and communicating the change b - date of the change c - social value of making the change d - rationale for the change - Correct answer-c - social value of making the change What are APEX/ASTM, ISO 20121, GRI IOSS a - lower tiered events, also known as SMERF b - hospitality industry associations c - events that are associated with military d - major sustainable events standards and protocols - Correct answer-d - major sustainable events standards and protocols when determining feasibility of an event, what are audience, industry and economic context and applicable legislation or regulatory requirements examples of? a - internal factors b - sustainability factors c - external factors d - KPIs - Correct answer-c - external factors When evaluating a need for change in the monitoring process, consider all of the following EXCEPT: a - legislation and regulatory requirements b - which parties need to be informed c - the implementation method to effect the change d - the process by which changes are communicated - Correct answer-a - legislation and regulatory requirements When is the best time to communication evaluation data to internal and external stakeholders? a - whenever it's convenient for the events department to report it b - first and third financial quarters affecting the event c - according to the integrated communication plan and confidentiality guidelines d - only after the event - Correct answer-c - according to the integrated communication plan and confidentiality guidelines What does the term "critical path" mean? a - a chain of activities that must begin on time and stay on track to meet project goals b - an area kept clear for rapid restocking of portable bars c - directions provided for evacuation routes during an emergency d - a system designed to expedite AV and F&B fulfillment - Correct answer-a - a chain of activities that must begin on time and stay on track to meet project goals What does integrated communication mean? a - a cross-platform communication application b - a global system that can be useful in many languages c - communication is seamless, so messages to all stakeholders are consistent d - communication cannot be based on race, religion or sexual orientation - Correct answer-c - communication is seamless, so messages to all stakeholders are consistent During which phase of event management are the commitment of resources established? a - planning phase b - implementation phase c - initiation phase d - event phase - Correct answer-c - initiation phase What is the name of the comprehensive document that outlines the complete requirements and instructions for an event? a - Beos and staff guide b - attendee manifest c - event specification guide d - program schedule and event resume - Correct answer-c - event specification guide What is a change to an existing contract? a - contract cancellation b - contract amendment c - contract idemnification d - force majeure - Correct answer-b - contract amendment To maintain a productive relationship w/contractors, meeting professionals should do all of the following except: a - assess contractors performance through surveys and on-site management b - discuss breaches of contract after the conclusion of the event c - prepare to negotiate each contract and agree in writing on how to rectify non- compliance and breaches of contract d - monitor progress on a regular basis to ensure obligations are being met, both pre- event and on-site - Correct answer-b - discuss breaches of contract after the conclusion of the event information such as meeting profile, key contacts, and billing instructions are typically included in an: a - attendee manifest b - event resume c - event specifications guide d - program schedule - Correct answer-b - event resume How far in advance of an event should a pre-con meeting be scheduled - Correct answer-No later than 24 hours prior to the first meeting function which of the following is covered by a force majeure clause? a - act of god or event beyond control of the party that could not complete contract obligations b - registration is increased this year and the hotel cannot accommodate the numbers c - event is cancelled due to low registration d - the hotel is unable to meet the agreed deadline for upgrades to the sound system - Correct answer-a - act of god or event beyond control of the party that could not complete contract obligations During which phase of event management should evaluation and lessons learned in the event be shared with key stakeholders? a - event phase b - planning phase c - closure phase d - implementation phase - Correct answer-c - closure phase Examples of items included in a critical path include all of the following except: a - date the ESG is shared with suppliers b - date the rooming list is due to the hotel c - food and beverage menus d - registration launch - Correct answer-c - food and beverage menus Taking corrective action based on results of the review of critical path tasks should take place at the following times except: a - during the event b - within a few weeks of determining that action is necessary c - after the event d - before the event - Correct answer-b - within a few weeks of determining that action is necessary what does integrated communication mean? - communication cannot be based on race, religion or sexual orientation - global system that can be useful in many languages - communication is seamless, so messages to all stakeholders are consistent - a cross-platform communication application - Correct answer-- communication is seamless, so messages to all stakeholders are consistent What happens when additional tasks are added to a project's plan that would result in unrelated outcomes? a - a business nuisance b - a lawsuit c - a change in scope d - a hiccup - Correct answer-c - a change in scope The following are all on-site management priorities except: a - communcation b - financial audits c - risk management plan d - maintaining records - Correct answer-b - financial audits The global process of identifying project supplies and their suppliers is called: a - project cost management b - change management c - project stakeholders management d - supply chain management - Correct answer-d - supply chain mangement when an event sponsor is adding a liquidated damages clause to the cancellation clause for the event venue, they must take into consideration the relocation costs and a - actual damages b - lost revenue c - the penalty clause d - any impact on attendance to the event - Correct answer-d - any impact on attendance to the event When assigning tasks to specific groups or individuals, the project manager should consider all of the following criteria except: a - ensure all team members clearly understand the scope of their assigned tasks b - the skills or area of expertise the group or individual offers c - the time that the individual or group has available as a resource d - what the sponsor would enjoy doing most - Correct answer-d - what the sponsor would enjoy doing most what is the name of the comprehensive document that outlines the complete requirements and instructions for an event a - program schedule and event resume b - event specification guide c - attendee manifest d - beos and staff guide - Correct answer-b - event specification guide what protection does general liability insurance provide a - protection for independent contractors only b - against claims involving bodily injury and property damage c - protects the host org for claims of f&b related damages d - medical payment reimbursement - Correct answer-b - against claims involving bodily injury and property damage what is the purpose of the beo a - daily agenda for attendees to follow b - outlines event details with all costs quoted c - final working document that is shared with key staff, supplier partners, and venue reps d - describes the event and key participants - Correct answer-b - outlines event details with all costs quoted What are two types of info collected for a WBS? - identifying stakeholders and their available time - identifying food preferences and dietary restrictions - using hotels your boss prefers and limo service for VIP guests - determining tasks and milestones and estimating resources - Correct answer-- determining tasks and milestones and estimating resources during what phase of event management are goods and services contracted and coordinated? a - implementation phase b - closure phase c - monitoring phase d - planning phase - Correct answer-a - implementation phase the meeting team and suppliers woudl generally discuss ongoing issues and make necessary adjustments during the a - post con meeting b - pre con meeting c - pre departure meeting d - daily on site meetings - Correct answer-d - daily on site meetings what does the term 'critical path' mean a - area kept clear for rapid restocking of portable bars b - chain of activities that must begin on time and stay on track to meet project goals c - directions provided for evac during emergency - Correct answer-b - chain of activities that must begin on time and stay on track to meet project goals what is a change to an existing contract a - contract idemnification b - contract cancellation c - contract amendment d - force majeure - Correct answer-c - contract amendment what is NOT included in an event specification guide a - function sheets b - banquet event orders c - goals and objectives d - ADA compliance - Correct answer-c - goals and objectives during which phase of event management are the commitment of resources established a - planning b - event c - implementation c - initiation - Correct answer-c - initiation the convention services team produces BEOs based on which of the following documents a - group booking form b - exhibitor service kit c - event resume d - event specification guide - Correct answer-d - event specification guide Which of the following statements is true about mitigation in a risk management plan? a - reduces the probability of a natural disaster b - puts measures in place to limit or reduce consequences if crisis does occur c - there is no limit or reduction of consequences if a crisis does occur d - no measure can be put in place to prevent the most severe consequences if a crisis does occur - Correct answer-a - reduces the probability of a natural disaster which of the following is not an example of unavoidable risk? a - serving undercooked chicken b - citywide power outage c - some fires d - disgruntled worker with a weapon - Correct answer- when would a meeting planner contact law enforcement as a security force? a - when the meeting requires an overall higher level of security b - when needing experts to check badges c - when wanting to save money for the organization d - when uniforms are needed for clarification of role - Correct answer-a - when the meeting requires an overall higher level of security what are the four basic stages of risk management? a - strengths, weaknesses, opportunities, threats b - accept risk, ignore risk, manage risk, avoid risk c - idemnification, attrition, cancellation, force majeure d - assessment, analysis, planning, response - Correct answer-d - assessment, analysis, planning, response the types of security personnel that may be used for events/meetings include all of the following except: - senior mgmt - contracted security personnel - peer security - volunteers - Correct answer-- senior mgmt Due diligence in risk management is a legal concept, meaning: - meeting professional has consulted arbitrators - meeting professional has tried everything possible to remedy the situation - meeting professional used the national standard for risk assessment - meeting professional must do what a reasonable, prudent colleague would to in the same circumstances - Correct answer-- meeting professional must do what a reasonable, prudent colleague would to in the same circumstances when developing an emergency management plan for a meeting, which of the following would be most appropriate to do for a meeting held at a convention center a - request a copy of all city fire codes b - ask for a copy of the convention center's emergency preparedness plan c - ask for a copy of the CVB's emergency preparedness plan d - designate and on-site emergency PR contact - Correct answer-b - ask for a copy of the convention center's emergency preparedness plan which of the following is one of the 3 categories of risk that should be included in a risk management plan, according to the National Fire Protection Association (NFPA) - risks caused by natural disasters - risks caused by strikes in the labor force - risks caused by lack of care - risk caused by the facility - Correct answer-- risks caused by natural disasters which of the following is an important criterion when selecting a security vendor a - the security company has provided training for guards and supervisors b - the company is new to the area/facility and brings a unique perspective c - the guards do not wear uniforms, so the attendees cannot identify them d - security guard assignments are fluid and can be changed in the event of an emergency - Correct answer-a - the security company has provided training for guards and supervisors what is peer security - security personnel that does not reflect the demographic of the expected attendees - security that would be sued for an event located on a dock - security that are the same age and appearance of the attendees - computing or networking application architecture that partitions tasks or workloads between peers - Correct answer-- security that are the same age and appearance of the attendees which of the following is not an example of human-caused threats - electrical fire - violence - terrorism - labor dispute - Correct answer-- electrical fire which of the following needs to be in the communication section of a risk management plan for an organization with two large meetings per year - description of event and purpose - evacuation location - statement of commitment to risk management - direct telephone numbers of all key staff - Correct answer-- direct telephone numbers of all key staff which of the following should the sponsoring organization do during a crisis to ensure effective communication - keep the media informed and let them inform the employees of the sponsoring organization - develop a contact list for media representatives - interview key personnel to assess how well the crisis management plan works - use several levels and types of communication - including landlines, hand-held radios and pre-recording emergency outgoing messages - Correct answer-- use several levels and types of communication - including landlines, hand-held radios and pre-recording emergency outgoing messages when looking to protect an individual who is at high risk, such as a celebrity, whom would a. meeting professional most likely hire - law enforcement - personal security - proprietary security - volunteers - Correct answer-- personal security Elements that should be considered when planning for safety and security include all of the following except - choosing a destination or venue - hiring vendors - choosing speakers or entertainers - choosing the lighting for the general session - Correct answer-- choosing the lighting for the general session which of the following is not an example of unavoidable risk - serving undercooked chicken - citywide power outage - some fires - disgruntled worker with a weapon - Correct answer-- serving undercooked chicken which of the following is not an essential element of risk management plan - implementation strategies - names of the employees of the host organization - chain of command - spokesperson - Correct answer-- names of the employees of the host organization when would a meeting planner contact law enforcement as a security force - when uniforms are needed for clarification of a role - when needing experts to check badges - when the meeting requires an overall higher level of security - when wanting to save money for the org - Correct answer-- when the meeting requires an overall higher level of security which of the following statements is true about mitigation in a risk management plan - it puts measures into place to limit or reduce consequences if crisis occurs - no measures can be put in place to prevent the most severe consequence if a crisis occurs - there is no limit or reduction of consequences if a crisis does occur - Correct answer-- it puts measures into place to limit or reduce consequences if crisis occurs which of the following is not an item of risk or vulnerability that should be analyzed in risk assessment - food and beverage offering - destination - program - attendees - Correct answer-- food and beverage offering when creating an emergency response plan, you should confer with the proper facility and destination authorities about all of the following except - how they compensate for event theft - what are the evacuation routes - who has access to the meeting space - what is the evacuation plan for individuals with disabilities - Correct answer-- how they compensate for event theft which of the following stakeholders would likely not have responsibilities in implementing a risk management plan - local authorities - internal sales department - public relations team - insurance providers - Correct answer-- internal sales department a budgeted expense that changes based on how many attendees are expected is a - variable cost - registration fee - functional expense - fixed cost - Correct answer-- variable cost the meeting budget performs all of the following roles except - providing the only information required to negotiate future contracts - determining if and where cost controls are needed - forecasting return on investment - tracking income, expenses and cash flow - Correct answer-- providing the only information required to negotiate future contracts zero-based budgeting refers to - estimating expenses by adding a certain percentage each year - budgeting to break even - budgeting without financial history - how income and expenses are recorded - Correct answer-- budgeting without financial history one of the key functions of a meeting budget is to - set prices, if needed, to meet financial goals - ensure that the meeting breaks even - ensure that the meeting makes a profit - communicate specifications to facility - Correct answer-- set prices, if needed, to meet financial goals Fixed costs are - overhead or administrative costs - costs not directly related to the meeting - expenses that do not change based on attendance - expenses that vary based on attendance - Correct answer-- expenses that do not change based on attendance what does asp stand for when searching for an online reg company? - answer set programming - application service provider - active server pages - Correct answer-- application service provider cash flow refers to: - amount of money paid in expenses each month - cash entering and leaving a co - amount of money the org receives for each program - Correct answer-- cash entering and leaving a co while managing the exhibit sales process, you should do all of the following except: - follow and address security and safety regulations - create on-site and post-event deliverables - identify and contract a supplier for attendee registration process - Correct answer-- identify and contract a supplier for attendee registration process an event professional should monitor budget performance by reviewing all of the following except: - KPIs for revenue targets - exhibitor and sponsor contracts - variances in the budget - Correct answer-- exhibitor and sponsor contracts in what format should you communicate to prospective sponsors your org's position on exclusivity? - sponsor evaluation - sponsor contract - sponsorship application - Correct answer-- sponsorship application income recognized when it is earned and expenses recognized when they occur is known as: - accrual based accounting - cash based accounting - net worth - Correct answer-- accrual based accounting the break-even formula can help in formulating your budget by: - setting financial targets for registration - identifying potential sponsors - analyzing space requirements - Correct answer-- setting financial targets for registration Iternational planners must manage the international budget to mitigate risks associated with which of the following issues: - negative exchange rate shifts - buying backward - positive exchange rate shifts - Correct answer-- negative exchange rate shifts a budgeted expense that changes based on how many attendees are expected is a: - fixed cost - variable cost - functional expense - Correct answer-- variable cost which of the following statements is true: - if the meeting is desinged to show profit, the profit amount should be added to income statement - if the meeting is designed to break even the profit amount should be added to the income statement - if the meeting is designed to show a profit, the profit amount should be added as a fixed expense - Correct answer-- if the meeting is designed to show a profit, the profit amount should be added as a fixed expense zero-based budgeting refers to: - budgeting to break even - budgeting without financial history - how income and expenses are recorded - Correct answer-- budgeting without financial history why should a meeting planner pay attention to cash flow - to establish registration costs - to establish fixed costs - to determine how much the meeting planner will be paid - to ensure funds are available when suppliers need to be paid - Correct answer-- to ensure funds are available when suppliers need to be paid a speaker fee is an example of a - variable cost - fixed cost - indirect cost - Correct answer-- fixed cost 3 tools that meeting planners should use to constantly review and analyze the financial health of the meeting include income statements, cash flow statements and - balance sheets - cash based accounting - accrual based accounting - Correct answer-- balance sheets which of the following is the correct formula to calculate the # of attendees needed to break even - break even units = total variable cost / reg fee + fixed cost per unit - break even units = reg fee + variable cost per unit / total fixed expenses - break even units = total fixed costs / reg fee - fixed cost per unit - break even units = fixed costs / contribution margin (reg fee - variable costs) - Correct answer-- break even units = fixed costs / contribution margin (reg fee - variable costs) in addition to registration, grants, sponsors and exhibits, other potential funding sources might include all of the following except: - food concessions - royalties - commissions - merch sales - Correct answer-- food concessions you can prevent theft by - never accepting major credit cards to avoid accruing any possible handling costs - establishing cash-handling procedures at the beginning of the process and not revising them - screening candidates, communicating cash-handling procedures, reviewing ethics policies during training - Correct answer-- screening candidates, communicating cash- handling procedures, reviewing ethics policies during training which report shows the profit or loss for a meeting - income statement - summary of accounts receivable - balance sheet - Correct answer-- balance sheet the break-even analysis shows - how the revenue sources are divided - the point where the meeting income will cover expenses - the point where the meeting income meets profit expectations - Correct answer-- the point where the meeting income will cover expenses in the sponsor contract, you should clearly outline all of the following except - responsibilities of both parties - role of exhibitors - insurance requirements - specific deadlines - Correct answer-- role of exhibitors for a multi-day meeting, when should the master account review take place - at the pre-con - daily on site at the onsite post event meeting - upon receipt of the invoice - Correct answer-- daily on site at the onsite post event meeting fixed costs are - expenses that do not change based on attendance - overhead or admin costs - costs that change based on attendance - Correct answer-- expenses that do not change based on attendance monitoring the budget include understanding how variances in the budget occurred. possible responses to variances include all of the following except - reallocating funds - cancelling the event - revising activities - communicating financial reports to key stakeholders - Correct answer-- cancelling the event you can maintain and build strong relationships with sponsors and donors by - being flexible with financial deadlines - providing regular updates - offering to assist sponsors in separate projects - Correct answer-- providing regular updates a detailed list of the individual line items that make up the revenue and expense categories in a budget is a: - spreadsheet - balance sheet - charge of accounts - Correct answer-- charge of accounts the meeting budget performs all of the following roles except - forecasting ROI - providing the only information required to negotiate further contracts - determining if and where controls are needed - Correct answer-- providing the only information required to negotiate further contracts before approaching potential sponsors, the org should have a thorough understanding of - which type of accounting system the org uses - the events calendar for the host city - assets and their value - history of all meetings held in the sponsor's city - Correct answer-- assets and their value which of the following are important accounting tools meeting planners use to budget and analyze a meeting's finances - income statements, balance sheets, cash flow statements - balance sheets, quarterly income sheets, zero based statements - income statements, fixed accounting - Correct answer-- income statements, balance sheets, cash flow statements if budgeted a reg fee of $200pp, fixed costs of $20k and variable cost of $75pp, how many attendees would be required for event to break even? - 72 - 100 - 160 - Correct answer-- 160 the accounting system most commonly used for meetings is - estimated accounting - accrual based accounting - balance accounting - Correct answer-- accrual based accounting an association needs a moderately priced venue that can fit 100 people. what method of budget should they use - break even budget - profit generating budget - loss generating budget - Correct answer-- break even budget exhibitor benefit packages should include all of the following except - overview and history of event - menu plans - value for participation - Correct answer-- menu plans what system of accounting recognizes income and expenses as they are received and paid - cash based - accrual - expense based - Correct answer-- cash based expense items to be included in the typical exhibition space include all of the following except - postage - decor - grants/sponsorships - F&B - Correct answer-- decor all the following info should be included in sponsor contracts except - insurance requirements - dietary concerns - responsibilities of both parties - Correct answer-- dietary concerns when managing cash transactions on site, which of the following practices is not recommended - hire a security officer - use secure on-site saftey deposit box - keep excess cash at the registration table - Correct answer-- keep excess cash at the registration table one of the key functions of a meeting budget is to - ensure the meeting makes a profit - ensure the meeting breaks even - communicate specifications to facility - set prices, if needed, to meet financial goals - Correct answer-- set prices, if needed, to meet financial goals all are important considerations when choosing a registration provider except - does the system use zero-accounting practices - can automatic confirmation be generated - does it use secure digital certificates - Correct answer-- does the system use zero- accounting practices in order to calculate registration fee required to make $5k profit, you must - calculate break even then add $5000 - add 10% fixed costs, then calculate break even - add $5000 to fixed costs, then calculate break even - calculate break-even, then add 10% - Correct answer-- add $5000 to fixed costs, then calculate break even which 2 key tax issues are unique to and have significant implications to the budget of an international event - VAT and sales tax - personal and corporate taxes - charitable contributions and deductible business expenses - home country taxes due to an international destnation and VAT taxes - Correct answer-- home country taxes due to an international destnation and VAT taxes all of the following are important questions to ask a financial advisor familiar with intl event destination VAT laws except - am i required to pay VAT on purcahes - does VAT apply to reg fees - who passed VAT laws at this destination and why - Correct answer-- who passed VAT laws at this destination and why which of the following financial documents summarized transactions accumulated over a period of time - P&L statement - balance sheet - spreadsheet control report - Correct answer-- P&L statement in-kind sponsorship refers to sponsors who - provide goods and services at no cost tot he event often in exchange for advertising - align with a tired sponsorship model - underwrite the majority of the event and whose name will be associated with the event - Correct answer-- provide goods and services at no cost tot he event often in exchange for advertising income/revenue line items would include all of the following except - signage - ticket sales - reg fees - Correct answer-- signage what is the one task important in developing selection criteria for volunteers - define the roles and responsibilities for volunteers - recruit an adequate number of volunteers - determine an incentive plan - Correct answer-- define the roles and responsibilities for volunteers what type of information should be developed for an event orientation - results of background checks - mission statement, values, goals, objectives of org - evaluation of volunteers in previous year or quarter - Correct answer-- mission statement, values, goals, objectives of org when looking for staff and volunteers, the meeting planner begins with developing search criteria. what is the next step of the process? - provide orientation and training - establish performance and evaluation guidelines - recruit staff and volunteers - Correct answer-- recruit staff and volunteers when acquiring staff and volunteers for a program, all of these are important except - developing job descriptions - making sure you only hire locally - being aware of local employment conditions and labor laws - Correct answer-- making sure you only hire locally when hiring staff or volunteers, you should complete all of the following except - seek input from current staff - research local employment laws - identify potential candidates age and culture - Correct answer-- identify potential candidates age and culture which of the following is not covered during orientation - workplace health and safety - job descriptions - first aid and CPR - Correct answer-- first aid and CPR which is not a typical question that planners should consider when identifying training methods for staff or volunteers - culture of the audience - technology needed - are spouses allowed to attend training - Correct answer-- are spouses allowed to attend training when utilizing volunteers for a program, which of the following is a recommended strategy to help everyone perform well - insist that volunteers work the same pace as staff - provide a clear job description and orientation - expect volunteers to have same expertise as staff - Correct answer-- provide a clear job description and orientation what type of info should be developed for an event orientation - volunteer names, addresses, phones - mission statement, goals, values - evaluation of last year's volunteers - Correct answer-- mission statement, goals, values how can planners hedge against the inevitability that volunteers may cancel at the last minute or not show - Correct answer-recruit more volunteers than needed when looking fo recruiting resources on a small budget, which of the following would be the least cost effective - seeking referrals through networking - promoting through social media - hiring an employment agency - Correct answer-- hiring an employment agency feedback can be given to individual staff members and volunteers through - group training - c