CPXP FRAMEWORKS fully solved graded A+ 2023/2024

CPXP FRAMEWORKS AIDET - correct answer Acknowledge, Introduce, Duration, Explain, Thank AIDET® is an acronym created by Studer Group's and part of the Five Fundamentals of Communication that stand for Acknowledge, Introduce, Duration, Explanation and Thank You. It is a tool designed to facilitate communication with patients, alleviating the elements that create concern or anxiety in patients and their families. Heart-Head-Heart - correct answer Heart: feeling personal attention caring Head: information tasks activities solutions PRARLS - correct answer Partnership Empathy/ Emotions Apologies/Appreciate Respect Legitimation Support. PEARLSA patient who is facing a distressing disease, confronting an unexpected outcome or simply trying to have their many questions answered should be approached using the PEARLS method of communicating: Partnership: Emphasize that you and the patient are working together to solve his or her health issues. Empathy: When patients get upset or angry, work to understand why and reassure them that you understand their concerns and will work to address them. Remember that the patient has come to your for help. Apology: Let the patient know that you are sorry they are frustrated, angry, upset. Respect: Show respect for their concerns and their fears. Legitimization: Legitimize their concerns: "You are experiencing more pain that you expected post-op; that can be difficult. Let's see what strategies we can come up with for managing that pain."