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Lesson 1: Creating a High-Performing Team ..................1 Topic A: Build a Team ....................................................................2 Topic B: Define Team Ground Rules..............................................13 Topic C: Negotiate Project Agreements.........................................17 Topic D: Empower Team Members and Stakeholders ................... 22 Topic E: Train Team Members and Stakeholders .......................... 27 Topic F: Engage and Support Virtual Teams..................................33 Topic G: Build Shared Understanding about a Project....................39 Lesson 2: Starting the Project ...................................... 49 Topic A: Determine Appropriate Project Methodology/Methods and Practices............................................................................50 Topic B: Plan and Manage Scope...................................................57 Topic C: Plan and Manage Budget and Resources ........................ 72 Topic D: Plan and Manage Schedule..............................................83 Topic E: Plan and Manage Quality of Products and Deliverables.. 103 Topic F: Integrate Project Planning Activities ....................... 115 Topic G: Plan and Manage Procurement......................................123 Topic H: Establish Project Governance Structure ........................ 136 Topic I: Plan and Manage Project/Phase Closure ........................ 140 Lesson 3: Doing the Work...................................................147 Topic A: Assess and Manage Risks ...................................................... 148 Topic B: Execute Project to Deliver Business Value................................160 Topic C: Manage Communications........................................................165 Topic D: Engage Stakeholders ............................................................. 172 Topic E: Create Project Artifacts .......................................................... 178 Topic F: Manage Project Changes ........................................................ 182 Topic G: Manage Project Issues ........................................................... 188 Topic H: Ensure Knowledge Transfer for Project Continuity...................192 Lesson 4: Keeping the Team on Track ............................... 199 Topic A: Lead a Team .......................................................................... 200 Topic B: Support Team Performance .................................................... 206 Topic C: Address and Remove Impediments, Obstacles, and Blockers...221 Topic D: Manage Conflict..................................................................... 225 Topic E: Collaborate with Stakeholders ................................................ 229 Topic F: Mentor Relevant Stakeholders ................................................ 236 Topic G: Apply Emotional Intelligence to Promote Team Performance... 240 Lesson 5: Keeping the Business in Mind..............................251 Topic A: Manage Compliance Requirements ........................................ 252 Topic B: Evaluate and Deliver Project Benefits and Value.......................259 Topic C: Evaluate and Address Internal and External Business Environment Changes ..................................................................... 267 Topic D: Support Organizational Change.............................................. 273 Topic E: Employ Continuous Process Improvement............................... 281 Appendix A: Mapping Course Content to the Project Management Professional (PMP)® Examination Content Outline....................... 289 Mastery Builders ................................................................................ 291 Solutions ........................................................................................... 315 | PMI® Authorized PMP® Exam Prep | Glossary............................................................................................. 367 Index..................................................................................................387 | PMI® Authorized PMP® Exam Prep | | Table of Contents | About This Course If you are taking this course, you probably have some professional exposure to the duties of a project manager, or you may be considering embarking on a career in professional project management. Your ability as a project manager to demonstrate best practices in project management—both on the job and through professional certification—is becoming the standard to compete in today's fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)® to successfully manage projects. Project managers who have proven skills and experience can find exciting, high-visibility opportunities in a wide range of fields. This course is specifically designed to provide you with the proven, practical body of project management knowledge and skills that you need to demonstrate project management mastery on the job. Additionally, this course can be a significant part of your preparation for the Project Management Professional (PMP)® Certification Exam. The skills and knowledge you gain in this course will help you avoid making costly mistakes and increase your competitive edge in the project management profession. Course Description

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PMI® Authorized
PMP® Exam Prep

,PMI® Authorized PMP® Exam Prep
Part Number: ATPPMP1
Course Edition: 1.0



Notices
DISCLAIMER
While Project Management Institute, Inc. takes care to ensure the accuracy and quality of these materials, we cannot guarantee
their accuracy, and all materials are provided without any warranty whatsoever, including, but not limited to, the implied warranties
of merchantability or fitness for a particular purpose. Any name used in the data files for this course is that of a fictitious company.
Any resemblance to current or future companies is purely coincidental. We do not believe we have used anyone's name in creating
this course, but if we have, please notify us and we will change the name in the next revision of the course. The use of screenshots,
photographs of another entity's products, or another entity's product name or service in this book is for editorial purposes only. No
such use should be construed to imply sponsorship or endorsement of the book by nor any affiliation of such entity with Project
Management Institute, Inc. This courseware may contain links to sites on the Internet that are owned and operated by third parties
(the "External Sites"). Project Management Institute, Inc. is not responsible for the availability of, or the content located on or
through, any External Site. Please contact Project Management Institute, Inc. if you have any concerns regarding such links or
External Sites.


TRADEMARK NOTICES
Logical Operations, the Logical Operations logo, and CHOICE LMS are registered trademarks of Logical Operations, Inc. and its
affiliates.
® ® ®
PMBOK , Project Management Institute (PMI) , Project Management Professional (PMP) , and Certified Associate in Project
®
Management (CAPM) are registered trademarks of Project Management Institute, Inc. in the U.S. and other countries. The PMI
TALENT TRIANGLE and the PMI Talent Triangle logo are registered marks of Project Management Institute, Inc. The other
products and services discussed or described may be trademarks or registered trademarks of Project Management Institute, Inc. All
other product and service names used may be common law or registered trademarks of their respective proprietors.
®
Materials in this class are based on the A Guide to the Project Management Body of Knowledge (PMBOK Guide) – Sixth Edition,
Project Management Institute, Inc., © 2017.
Glossary definitions for terms indicated in blue italic text with an asterisk are taken from A Guide to the Project Management Body of
®
Knowledge (PMBOK Guide) – Sixth Edition, Project Management Institute, Inc., © 2017 and Agile Practice Guide, Project
Management Institute, Inc., © 2017.
Copyright © 2020 Project Management Institute, Inc. All rights reserved. Screenshots used for illustrative purposes are the property
of the software proprietor. This material is being provided by Logical Operations, Inc. under license with the Project Management
Institute, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, storage in an information retrieval system, or otherwise, without express written
permission of Project Management Institute, Inc.
This book conveys no rights in the software or other products about which it was written; all use or licensing of such software or
other products is the responsibility of the user according to terms and conditions of the owner. Do not make illegal copies of books
or software. If you believe that this book, related materials, or any other Project Management Institute, Inc. materials are being
reproduced or transmitted without permission, please email .

,PMI® Authorized PMP®
Exam Prep


Lesson 1: Creating a High-Performing Team ..................1
Topic A: Build a Team ....................................................................2
Topic B: Define Team Ground Rules..............................................13
Topic C: Negotiate Project Agreements.........................................17
Topic D: Empower Team Members and Stakeholders ................... 22
Topic E: Train Team Members and Stakeholders .......................... 27
Topic F: Engage and Support Virtual Teams ..................................33
Topic G: Build Shared Understanding about a Project....................39



Lesson 2: Starting the Project ...................................... 49
Topic A: Determine Appropriate Project Methodology/Methods
and Practices ............................................................................50
Topic B: Plan and Manage Scope...................................................57
Topic C: Plan and Manage Budget and Resources ........................ 72
Topic D: Plan and Manage Schedule..............................................83
Topic E: Plan and Manage Quality of Products and Deliverables..
103 Topic F: Integrate Project Planning Activities ....................... 115
Topic G: Plan and Manage Procurement ......................................123
Topic H: Establish Project Governance Structure ........................ 136
Topic I: Plan and Manage Project/Phase Closure ........................ 140

, | PMI® Authorized PMP® Exam Prep |




Lesson 3: Doing the Work ...................................................147
Topic A: Assess and Manage Risks ...................................................... 148
Topic B: Execute Project to Deliver Business Value ................................160
Topic C: Manage Communications........................................................165
Topic D: Engage Stakeholders ............................................................. 172
Topic E: Create Project Artifacts .......................................................... 178
Topic F: Manage Project Changes ........................................................ 182
Topic G: Manage Project Issues ........................................................... 188
Topic H: Ensure Knowledge Transfer for Project Continuity...................192



Lesson 4: Keeping the Team on Track ............................... 199
Topic A: Lead a Team .......................................................................... 200
Topic B: Support Team Performance .................................................... 206
Topic C: Address and Remove Impediments, Obstacles, and Blockers...221
Topic D: Manage Conflict..................................................................... 225
Topic E: Collaborate with Stakeholders ................................................ 229
Topic F: Mentor Relevant Stakeholders ................................................ 236
Topic G: Apply Emotional Intelligence to Promote Team Performance... 240



Lesson 5: Keeping the Business in Mind..............................251
Topic A: Manage Compliance Requirements ........................................ 252
Topic B: Evaluate and Deliver Project Benefits and Value .......................259
Topic C: Evaluate and Address Internal and External Business
Environment Changes ..................................................................... 267
Topic D: Support Organizational Change.............................................. 273
Topic E: Employ Continuous Process Improvement............................... 281


Appendix A: Mapping Course Content to the Project Management
Professional (PMP)® Examination Content Outline....................... 289
Mastery Builders ................................................................................ 291
Solutions ........................................................................................... 315
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