AES Communications Module Test Questions with Correct Answers

AES Communications Module Test Questions with Correct Answers In verbal communication, how is emotion expressed? - Answer-Tone of voice Which of the following is NOT true of communication in health care? - Answer-Health care workers should cross their arms when speaking with patients Which of the following is the best definition of communication? - Answer-Exchanging messages Which active listening technique involves asking questions to get a more concise explanation? - Answer-Clarification Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken once a day with a full glass of water. Which of the following is the goal of Alexia's communication with Mrs. Phillips? - Answer-Give instructions to patients Why is verbal communication often the most effective way to communicate? - Answer-It allows for instant feedback, clarity, and understanding Which of the following is NOT a method of nonverbal communication? - Answer-Lay terms Which of the following is NOT a desirable communication skill? - Answer-Roll your eyes when you do not agree Which of the following refers to the physical space between people? - Answer-Proximity What can a health care worker do to ensure that a patient understands medical information? - Answer-Use appropriate lay terms