Lenovo Warranty Service Authorization Exam (RWST016) Questions and Answers 1. Which of the following shows the list of components that must be removed be fore se rvicing the LCD panel?: Hard ware Maintenance Ma nual (HMM) 2. What is elect rostatic dis charge?: The sudden fl ow of static charge from an object with a higher charge to an object with a lower charg e. 3. One k ey aspect of exceptional customer se rvice is .: In- volving the customer in the solution process 4. A technician is about to open a desktop PC to replace a video ca rd. He shuts d own the compute r, opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the te chnician forget to do?: Disconnect the p ower ca ble 5. What is the Boota ble Generator used for?: To create boota ble diagnostics in Wind ows and Linux. 6. How do you enter BIOS Setup?: Conti nually tap F1 du ring system boot 7. What are the t wo major dif ferent types of memo ry modules that will be found ac ross Len ovo systems?: DIMMs and SO -
DIMMs 8. Which Lenovo diagnosti c tool is best for blue screen errors, slow operatin g systems, and regular ha rdware scans?: Lenovo Vantage 9. Where is RAM installed?: Memo ry sockets on Motherboard 10. Which of the following statements are true about replacing the thermal compound on a laptop?: Spread the thermal compound until the entire sur face is c overed. 11. What does PCIe stand for?: Peripheral Component Interconnect Express 12. What can you do to ensure that you do not forget how the cables are installed be fore you se rvice a system?: Take a photo graph 13. If you don't have a field kit handy, constant ly touching which components in the chassis will give you zero potential for ESD? (select all that app ly): - Power Supply Case Bare metal on the inside of the chassis 14. Lenovo diagnostic tools are available as a or a d own- loada ble pa ckage.: Boota ble
DIMMs 8. Which Lenovo diagnosti c tool is best for blue screen errors, slow operatin g systems, and regular ha rdware scans?: Lenovo Vantage 9. Where is RAM installed?: Memo ry sockets on Motherboard 10. Which of the following statements are true about replacing the thermal compound on a laptop?: Spread the thermal compound until the entire sur face is c overed. 11. What does PCIe stand for?: Peripheral Component Interconnect Express 12. What can you do to ensure that you do not forget how the cables are installed be fore you se rvice a system?: Take a photo graph 13. If you don't have a field kit handy, constant ly touching which components in the chassis will give you zero potential for ESD? (select all that app ly): - Power Supply Case Bare metal on the inside of the chassis 14. Lenovo diagnostic tools are available as a or a d own- loada ble pa ckage.: Boota ble
