Communication in Business Contexts Assessment 1
Q: The Human Resources Department has decided to conduct a week-long training session for senior
management to capacitate them with communication, diversity management, and team leadership
skills. What official internal business communication method could the Human Resource Department
use to notify senior management of the upcoming training?
A: Memorandum.
Q: Vantshwa va Xivono (Youth with a Vision) is a non-profit organisation that travels around South
African high schools and motivates learners. This organisation believes that all learners are the same.
Rumours are going around that some of the volunteers of this non-profit organisation practise
unethical behaviour by dating learners in different schools. The Department of Education is
investigating this ma er and is drawing up a report to present its deductions. In which section would
you consolidate the suggested strategies to address the issue/s identified?
A: In the recommendations.
Q: While Yolisa is an outspoken and enthusiastic woman who can inspire and motivate people,
Goodwill is quiet, analytical and not as sociable as Yolisa. Nonetheless, these ladies are good friends
and get along well despite their divergent personalities. What is the function of the word:
"nonetheless"?
A: Contrasting.
Q: Customers who experience happiness while viewing an advertisement may make a purchase to
continue feeling positive. For example, a brand creates a commercial that features people smiling and
enjoying themselves, so the viewers associate the company with happiness. This type of advertising
uses a form of a rhetorical mechanism according to Aristotle's theory of persuasive communication
and rhetoric.
What does Aristotle's theory of persuasive communication and rhetoric refer to when he appeals to
the sentimental and sympathetic imagination, as well as to the beliefs and values of the audience as
described in the example above?
A: Pathos.
Q: To be an accountant, you need not have a specific type of personality, but certain traits will help
you to excel in your job, as can be seen in the following example. Thato is an outspoken woman who
can inspire and motivate people. She always has an enthusiastic and sanguine a itude. Carol, on the
other hand, is quiet, analytical and not as sociable as Thato. Both these women are accountants who
perform their jobs well, even though the differences in their personalities are obvious. What is the
function of the phrase or words: "on the other hand" in the scenario above?
A: Contrasting.
, Q: Thusa Ditshaba (Help the Nation) is a non-profit organisation that helps the old by giving them
food parcels around South Africa. Rumours are going around that some of the volunteers of this non-
profit organisation practise unethical behaviour by stealing the food parcels and selling them. The
Department of Social Development is investigating this ma er and is drawing up a report to present
its deductions. In which section would you present the interpretation of your findings on this ma er?
A: Conclusions.
Q: When Nkosana Mshiwane waves at her mom across the geographical borders during her video
call, she is a sender in the ... process.
A: Digital communication.
Q: Stephanie has to write an official business le er on behalf of her company's CEO, Marcia
Croucamp. However, she is unsure of the format that she needs to use to draft the le er. She is aware
that the UK and US block formats are different, but she is not certain what these differences are. Help
Stephanie make the correct selection by choosing the correct option below that succinctly summarises
these differences.
A: The return address is right-aligned, and the recipient's name is followed by a comma in the
salutation for the UK block format.
Q: Vantshwa va Xivono (Youth with a Vision) is a non-profit organisation that travels around South
African high schools and motivates learners. This organisation believes that all learners are the same.
Rumours are going around that some of the volunteers of this non-profit organisation practise
unethical behaviour by dating learners in different schools. The Department of Education is
investigating this ma er and is drawing up a report to present its deductions. When considering the
findings, conclusions and recommendations, a clear understanding of ethical communication needs to
be put forth in the document. Which one of the statements below accurately describes ethical
communication?
a. is a series of rules and regulations designed to express the needs of the people.
b. taking responsibility when you are wrong.
c. a set of rules that describes acceptable conduct in society.
d. the acts, customs, and institutions that a group of people regard in a favourable way.
A: A set of rules that describes acceptable conduct in society.
Q: The Human Resources Department has decided to conduct a week-long training session for senior
management to capacitate them with communication, diversity management, and team leadership
skills. What official internal business communication method could the Human Resource Department
use to notify senior management of the upcoming training?
A: Memorandum.
Q: Vantshwa va Xivono (Youth with a Vision) is a non-profit organisation that travels around South
African high schools and motivates learners. This organisation believes that all learners are the same.
Rumours are going around that some of the volunteers of this non-profit organisation practise
unethical behaviour by dating learners in different schools. The Department of Education is
investigating this ma er and is drawing up a report to present its deductions. In which section would
you consolidate the suggested strategies to address the issue/s identified?
A: In the recommendations.
Q: While Yolisa is an outspoken and enthusiastic woman who can inspire and motivate people,
Goodwill is quiet, analytical and not as sociable as Yolisa. Nonetheless, these ladies are good friends
and get along well despite their divergent personalities. What is the function of the word:
"nonetheless"?
A: Contrasting.
Q: Customers who experience happiness while viewing an advertisement may make a purchase to
continue feeling positive. For example, a brand creates a commercial that features people smiling and
enjoying themselves, so the viewers associate the company with happiness. This type of advertising
uses a form of a rhetorical mechanism according to Aristotle's theory of persuasive communication
and rhetoric.
What does Aristotle's theory of persuasive communication and rhetoric refer to when he appeals to
the sentimental and sympathetic imagination, as well as to the beliefs and values of the audience as
described in the example above?
A: Pathos.
Q: To be an accountant, you need not have a specific type of personality, but certain traits will help
you to excel in your job, as can be seen in the following example. Thato is an outspoken woman who
can inspire and motivate people. She always has an enthusiastic and sanguine a itude. Carol, on the
other hand, is quiet, analytical and not as sociable as Thato. Both these women are accountants who
perform their jobs well, even though the differences in their personalities are obvious. What is the
function of the phrase or words: "on the other hand" in the scenario above?
A: Contrasting.
, Q: Thusa Ditshaba (Help the Nation) is a non-profit organisation that helps the old by giving them
food parcels around South Africa. Rumours are going around that some of the volunteers of this non-
profit organisation practise unethical behaviour by stealing the food parcels and selling them. The
Department of Social Development is investigating this ma er and is drawing up a report to present
its deductions. In which section would you present the interpretation of your findings on this ma er?
A: Conclusions.
Q: When Nkosana Mshiwane waves at her mom across the geographical borders during her video
call, she is a sender in the ... process.
A: Digital communication.
Q: Stephanie has to write an official business le er on behalf of her company's CEO, Marcia
Croucamp. However, she is unsure of the format that she needs to use to draft the le er. She is aware
that the UK and US block formats are different, but she is not certain what these differences are. Help
Stephanie make the correct selection by choosing the correct option below that succinctly summarises
these differences.
A: The return address is right-aligned, and the recipient's name is followed by a comma in the
salutation for the UK block format.
Q: Vantshwa va Xivono (Youth with a Vision) is a non-profit organisation that travels around South
African high schools and motivates learners. This organisation believes that all learners are the same.
Rumours are going around that some of the volunteers of this non-profit organisation practise
unethical behaviour by dating learners in different schools. The Department of Education is
investigating this ma er and is drawing up a report to present its deductions. When considering the
findings, conclusions and recommendations, a clear understanding of ethical communication needs to
be put forth in the document. Which one of the statements below accurately describes ethical
communication?
a. is a series of rules and regulations designed to express the needs of the people.
b. taking responsibility when you are wrong.
c. a set of rules that describes acceptable conduct in society.
d. the acts, customs, and institutions that a group of people regard in a favourable way.
A: A set of rules that describes acceptable conduct in society.
