Business Management Exam #1 Questions And Answers

Business Management Exam #1 Questions And Answers A manager's responsibility - ANS to obtain organizational objectives through efficient and effective utilization of resources Managers resources - ANS human, financial, physical & informational Three of the most important traits for a manager - ANS -integrity -industriousness -ability to get along with others 3 management skills - ANS -technical -interpersonal -decision making management functions (4) - ANS planning, organizing, leading, controlling management roles (3) - ANS -interpersonal -informational -decision making Levels of management (3) - ANS -Top -Middle -Front line internal environment - ANS includes the factors that affect the performance from within its boundaries internal factors - ANS - mission -management & culture -resource -system processes -structure top managers = _________ __________ - ANS visionary mission Total Quality Management - ANS Processes that involve everyone in an organization to focus on the customer to continually improve product value. primary principles of Total Quality Management: - ANS 1.) focusing on delivering customer value 2.) continually improving the system and its processes Total Quality Management can be used for...? (5) - ANS 1.) increase positivity 2.) lower scrap and rework costs 3.) improve product reliability 4.) decrease time to market cycle 5.) decrease customer service issues Artifacts of Organizational culture (6) - ANS 1.) heroes (Disney) 2.) stories (Penn State MBA Students) 3.) slogans ("Don't be evil") 4.) symbols (Smokey the Bear) 5.) rituals ("Welcome to Moe") 6.) ceremonies (Awards Dinner)