Gainsight Level 3 Admin Certification Test (2023/ 2024 New Update) Questions and Verified Answers| 100% Correct

Gainsight Level 3 Admin Certification Test (2023/ 2024 New Update) Questions and Verified Answers| 100% Correct QUESTION What is the value in setting an exception score in scorecards? Answer: Exception allows you to set the Overall Score for the Scorecard based on some specific criteria and not based on the Measure Weights assigned. In other words, Exceptions can be used when you want to ignore the existing Measure Weights and use a different approach to set the Overall Score for a Scorecard. QUESTION What is an exception? Answer: An exception allows you to circumvent a scorecard measure weight and set an "if/then" case QUESTION How is a score of a measure group calculated? Answer: calculated automatically based on two factors: The weight of each Measure involved in the Group The score of each Measure involved in the Group QUESTION How is the overall score calculated? Answer: The Overall Score of a Scorecard depends on the Weights of each Measure. The Overall Score is calculated using the formula given below: { (W1xM1) + (W2xM2) + (W3xM3) + .............+ (WnxMn) } / 100 QUESTION Which survey category cannot be changed after the survey is started? Non-Anonymous, Semi- Anonymous, or Anonymous? Answer: Anonymous QUESTION Which survey categories are not supported by the CSAT or NPS Survey model? Answer: Anonymous and Semi-Anonymous are only supported by the generic survey program model. QUESTION What is the survey code which is auto generated used for? Answer: Analytics- you can report on this in reports, can use to track surveys, and for other back end purposes QUESTION Can you add watermarks to the survey design? Yes, along with background pictures