ISYS 363 SFSU FINAL TEST QUESTIONS & CORRECT ANSWERS

ISYS 363 SFSU FINAL TEST QUESTIONS & CORRECT ANSWERS ________ is used by organizations to determine patterns in customers' usage data. - ANSWER Web usage mining Identify a true statement about a packet sniffer. Select one: a. It is used to test targeted systems for weaknesses. b. It is used to analyze network traffic. c. It is used to redirect Web pages to different sites if any link fails. d. It is used to capture encrypted passwords. e. It is used to break passwords using a brute-force approach. - ANSWER It is used to analyze network traffic ________ is an example of an electronic conferencing tool. A) MS Outlook B) Apple FaceTime C) Wikipedia D) Google Docs E) MS SharePoint - ANSWER B) Apple FaceTime A global project called One Laptop per Child is attempting to distribute low-cost laptop computers to children in developing countries around the world in an attempt to shrink the ________. - ANSWER Digital divide A(n) ________ network is an emerging technology that uses wireless communication to exchange data between computing devices using short-range radio communication, typically within an area of 10 meters. - ANSWER Personal Area Under the ________ model, organizations "rent" resources such as processing, data storage, or networking from an external provider on an as-needed basis and pay only for the services used. - ANSWER Utility computing The protocol used by the Internet is called the ________. - ANSWER Transmission Control Protocol (TCP) The technological solution that allows publishers to control their digital media to discourage, limit, or prevent illegal copying and distribution is known as ________ management. - ANSWER Digital Rights Which of the following portrays the individualized service benefit of a customer relationship management (CRM) system? Select one: a. enabling improved record keeping and efficient methods of capturing customer complaints that help to identify and solve problems faster b. providing product information, sales status, support information, issue tracking, and so on c. integrating all information for all points of contact with the customers so that all who interact with customers have the same view and understand current issues d. providing integrated information which removes information handoffs, thereby speeding both sales and support processes e. learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively - ANSWER a. enabling improved record keeping and efficient methods of capturing customer complaints that help to identify and solve problems faster A(n) ________ system is a special purpose information system designed to provide assistance to organizational decision making related to a particular recurring problem. - ANSWER decision support The steps (in order) in the disruptive innovation cycle is ________. - ANSWER Components to simplify, standardize, and automate business processes related to inbound and outbound logistics, product development, manufacturing, and sales and service are called ________ management. - ANSWER operations ________ describes covert activities, such as theft of trade secrets, bribery, blackmail, and technological surveillance, to gain an advantage over rivals. - ANSWER Industrial espionage The several processes associated with the acquiring of goods from external vendors are collectively referred to as the ________ process. - ANSWER procure-to-pay Organizations periodically have an external entity review the controls so as to uncover any potential problems in the controls. This process is called ________. - ANSWER information systems audit A took crowdsourcing mainstream with its micro-task marketplace called ________. - ANSWER Mechanical Turk