Genesys PureConnect - Administering the CIC System with Complete Solutions

Genesys PureConnect - Administering the CIC System with Complete SolutionsGenesys PureConnect - Administering the CIC System with Complete SolutionsGenesys PureConnect - Administering the CIC System with Complete Solutions Customer Interaction Center (CIC) - ANSWER-a pre-integrated application suite used to manage all business communications on one platform. PBX - ANSWER-CIC replaces traditional ___s, and it not only handles incoming and outbound calls intelligently, it also handles chats, emails, and other interaction types efficiently. Interaction Client - ANSWER-A graphical application that runs on the user's desktop. This interface resembles a notebook design, with different categories of information grouped onto individual pages. Interaction Attendant - ANSWER-A server manager application used to create and manage CIC's Automated Attendant. This application provides the user with many tools