OCB/CWB questions with correct answers rated A+

OCB/CWB 3 types of performance Task performance - the effectiveness with which workers perform activities that contribute to the organization's technical core. OCB - intentional discretionary behaviors that improve the functioning of the organization --may or may not be recognized or rewarded. CWB - intentional behavior that is harmful to the interests of the organization. Dalal (2005) Organizational Citizen Behaviors (OCB) - Full Definition Intentional discretionary behaviors that improve the functioning of the organization --may or may not be recognized or rewarded. Original definition by Organ, 1988 Discretionary behavior; extra role behaviors Not recognized by formal reward system; promotes effective functioning of organization Synonymous with contextual performance Behavior that enhance and maintain the social and psychological environment supporting task performance Dalal (2005) CWB Defintion CWB - intentional behavior that is harmful to the interests of the organization. (Dalal, 2005) Incivility: low-intensity antisocial/deviant behavior with ambiguous intent to harm the target; in voilation of workplace norms or mutual respect psychological aggression: when the instigator aims to injure the target. Cortina et al (2011) OCB/CWB - Components/Dimensions Two components: Interpersonal, Organizational OCB-interpersonal (OCB-I) which is directed at coworker(s) e.g. helping behaviors, Altruism, Cooperation, Taking personal interest in other employees OCB-Organizational (OCB-O) which are actions/behaviors directed at the organizational level. e.g. conscientiousness, generalized compliance and obedience, attendance, following rules, conserving organizational resources, not complaining at work Example---Compliance: Internalizing and accepting the organization's rules, regulations, procedures May also be reasonable to think of overall/global OCB/CWF factors. Dimensions not predictive Dala (2005) Counter Productive Work Behavior - Model Sackett & DeVore (2002) - Hierarchical Model of Deviance Counterproductive Behaviors - Type (2) - Interpersonal e.g harassment, gossip, verbal abuse, fighting - Organizational - Types (2) - Property e.g. theft, property damage, sabotage - Production e.g. absence, tardiness, long breaks, substance abuse, sloppy work OCB - CWB Opposites? Conceptually opposite. No support for continuum theory. Different antecedent (strength) Dalal (2005) Theories, Mechanisms, Antecedents Social Exchange Theory Norm of Reciprocity Justice/Perceptions of Fairness ----Psychological Contracts ----Retaliation (especially CWB) Personality - Consciousness, PA/NA