Genesys Cloud CX Contact Center questions with correct answers

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts CORRECT ANSWER-ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? - Architect - Workforce Management - Scripts - Quality Management CORRECT ANSWER-Architect Which one of the following Genesys Cloud CX Contact Center features provides a process for evaluating an Agent's performance with a customer? - Contact Center Management - Agent Interface - Quality Management