Genesys ICCS Exam (Administering the System)Correct Questions & Answers 2023!

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - ANSWER Interaction Optimizer How do you refresh the view in Interaction Administrator? - ANSWER F5 or View/Refresh What is the difference between the tree view (left pane) and list view (right pane) in Interaction Administrator? - ANSWER The left pane is a tree view with container names and icons. The right pane is the list view displaying configuration data for the selected container. What are 3 ways to access Help files in all PureConnect applications? - ANSWER F1; Help from the menu; Programs > Interactive Intelligence > Online Documentation What 3 primary containers are used to organize PureConnect configuration data? - ANSWER Server; People; System What container is used to create users and workgroups? - ANSWER People What utility can help streamline the IP Phone Configuration process? - ANSWER Managed IP Phone Assistant Registration Type: DNS SRV - ANSWER Enter the domain name and protocol for the registration. Registration Type: Line - ANSWER Select an existing line from the pull-down list for the registration. Registration Type: Manual - ANSWER Manually enter the address, port, and protocol for the registration. Registration Type: Sip Proxy - ANSWER A provisioned Interaction Sip Proxy Server.