CPSS Optho Exam questions with correct answers

Which of the following telephone techniques will help create a positive image for the practice? CORRECT ANSWER - Implement a two-ring rule. Always make sure the phone is answered before third-ring. - Acknowledge the caller by name -Minimize customer hold time and frequently return to reassure the caller they have not been forgotten Which of the following actions will help you portray a positive image on the telephone? CORRECT ANSWER -Placing mirror on desk -Use positive language -Replace negative thoughts with positive ones It is best to use which of the following actions if you are on another call which the telephone rings? CORRECT ANSWER Ask permission of the existing caller to be placed on hold while you answer the other telephone Which of the following are traits of successful telephone staff? CORRECT ANSWER -Putting a smile in one's voice -Being honest and sincere with all callers The basic components of effective telephone communication include which of the following: CORRECT ANSWER -Answering the telephone -Transferring calls