McDonalds Crew Trainer Test Questions With Complete
Solutions.
What is the holding time for french fries?
7 minutes
What are the 4 steps to customer recovery?
A. Listen
B. Apologize
C. Solve
D. Thank
What is the target cash to present time for drive-thru orders?
45 seconds
What is the proper way to shake fries?
Two hands lift out of cat and shake
After how long do you shake fries when they are cooking (duty timer)?
30 seconds
How long should dishes soak in compartment #3 (sanitize) before removal?
1 minute
How many inches high is a "Golden Standard" ice cream cone?
3 inches
How many blueberries go in a fruit and yogurt parfait?
5
What is the holding time for for hashbrowns?
10 minutes
What is the four step training process?
A. Prepare
B. Present
C. Try out
D. Follow up
What is the holding time for strip bacon on the prep table?
4 hours
There are two types of SOCs. What are they?
A. Training
B. Follow-up
After completion of LMS, a ________________ must be completed to ensure that a
crew trainer candidate has the skill set/knowledge to perform their job function.
Verification
What is the target pull time for beef patties off the grill?
12 seconds
What is the target temperature for brewed coffee?
195 to 205
What is the cooking time for crispy chicken patties?
Five minutes and 45 seconds
What is the holding time for Mc Nuggets in the UHC?
20 minutes
, How often should spatulas and small wares be washed, rinsed and sanitized?
Four hours
How many towels do you need in your possession when cleaning tables and
chairs in the dining room?
Two
What is he cooking temperature for french fries?
335 degrees
What solution do you use when cleaning the windows?
APCS
When filtering, how long must oil filter prior to returning to the vats?
5 minutes
When testing Quat solution in the three compartment sink the strip must be
submerged for _________ seconds.
10
What is the maximum number of grill towels you can launder at once?
20
What is the maximum number of regular towels you can launder?
40
Minimally, how often should the front counter be wiped down or cleaned?
Every 4 hours
How long is coffee good for once brewed?
30 minutes
How often should the DT pad be deck scrubbed?
Weekly
When cleaning the toilets in the restroom what do you use to wipe them clean
with?
Paper towels
When using blue handled window cleaning pad to touch up windows should you
spray the window or spray the pad?
Spray the pad
What is the target pull time for grilled chicken?
15 seconds
True or false: It is acceptable to provide the last name of an employee if it is
requested by guest.
False
True or false: you should change the lobby trash when it is half-full.
False
True or false: for non-24 hour restaurants, the opening crew or managers meet on
the lot prior to entering the restaurant. This is part of the staggered opening
procedure.
False
True or false: it is acceptable to service walk up guests in the drive-through.
False
Explain the first ask in ask, ask, tell.
Repeat order and ask if that is correct.
Explain the what the second ask in ask, ask, tell is.
Solutions.
What is the holding time for french fries?
7 minutes
What are the 4 steps to customer recovery?
A. Listen
B. Apologize
C. Solve
D. Thank
What is the target cash to present time for drive-thru orders?
45 seconds
What is the proper way to shake fries?
Two hands lift out of cat and shake
After how long do you shake fries when they are cooking (duty timer)?
30 seconds
How long should dishes soak in compartment #3 (sanitize) before removal?
1 minute
How many inches high is a "Golden Standard" ice cream cone?
3 inches
How many blueberries go in a fruit and yogurt parfait?
5
What is the holding time for for hashbrowns?
10 minutes
What is the four step training process?
A. Prepare
B. Present
C. Try out
D. Follow up
What is the holding time for strip bacon on the prep table?
4 hours
There are two types of SOCs. What are they?
A. Training
B. Follow-up
After completion of LMS, a ________________ must be completed to ensure that a
crew trainer candidate has the skill set/knowledge to perform their job function.
Verification
What is the target pull time for beef patties off the grill?
12 seconds
What is the target temperature for brewed coffee?
195 to 205
What is the cooking time for crispy chicken patties?
Five minutes and 45 seconds
What is the holding time for Mc Nuggets in the UHC?
20 minutes
, How often should spatulas and small wares be washed, rinsed and sanitized?
Four hours
How many towels do you need in your possession when cleaning tables and
chairs in the dining room?
Two
What is he cooking temperature for french fries?
335 degrees
What solution do you use when cleaning the windows?
APCS
When filtering, how long must oil filter prior to returning to the vats?
5 minutes
When testing Quat solution in the three compartment sink the strip must be
submerged for _________ seconds.
10
What is the maximum number of grill towels you can launder at once?
20
What is the maximum number of regular towels you can launder?
40
Minimally, how often should the front counter be wiped down or cleaned?
Every 4 hours
How long is coffee good for once brewed?
30 minutes
How often should the DT pad be deck scrubbed?
Weekly
When cleaning the toilets in the restroom what do you use to wipe them clean
with?
Paper towels
When using blue handled window cleaning pad to touch up windows should you
spray the window or spray the pad?
Spray the pad
What is the target pull time for grilled chicken?
15 seconds
True or false: It is acceptable to provide the last name of an employee if it is
requested by guest.
False
True or false: you should change the lobby trash when it is half-full.
False
True or false: for non-24 hour restaurants, the opening crew or managers meet on
the lot prior to entering the restaurant. This is part of the staggered opening
procedure.
False
True or false: it is acceptable to service walk up guests in the drive-through.
False
Explain the first ask in ask, ask, tell.
Repeat order and ask if that is correct.
Explain the what the second ask in ask, ask, tell is.
