Genesys ICCS Exam (Administering the System) Questions With 100% Correct Answers.

What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Interaction Optimizer How do you refresh the view in Interaction Administrator? - F5 or View/Refresh What is the difference between the tree view (left pane) and list view (right pane) in Interaction Administrator? - The left pane is a tree view with container names and icons. The right pane is the list view displaying configuration data for the selected container. What are 3 ways to access Help files in all PureConnect applications? - F1; Help from the menu; Programs > Interactive Intelligence > Online Documentation What 3 primary containers are used to organize PureConnect configuration data? - Server; People; System What container is used to create users and workgroups? - People What utility can help streamline the IP Phone Configuration process? - Managed IP Phone Assistant Registration Type: DNS SRV - Enter the domain name and protocol for the registration.Registration Type: Line - Select an existing line from the pull-down list for the registration. Registration Type: Manual - Manually enter the address, port, and protocol for the registration. Registration Type: Sip Proxy - A provisioned Interaction Sip Proxy Server. Describe the purpose of a Registration Group - Required to be specified for every managed IP phone. It controls how and where the phone registers with IC. What happens if a line configuration that is used in a registration group is changed? - Phones will not properly receive new settings until they are reloaded. What is the recommendation when creating individual managed IP phone and associated SIP stations in a production environment where a large number of phones are involved? - It is recommended that you create a Managed IP Phone Template first, and then use the Managed IP phone assistant with the template to import the station information. List four advantages to using auto-provisioning over manual IP phone configuration. - Less time consuming, less prone to errors, greater flexibility, and future proof. As an administrator for ABC Corp., you are responsible for provisioning 25 new phones. What method should you use to achieve this? - Provision the phones as an administrator.