IAHSS Advanced Training for Healthcare
Security Personnel 4th Edition
What is the primary role of a security officer in crime prevention? - ANSReduce the opportunity
for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves
what? - ANSInitiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour? -
ANSCorrect them immediately.
What is the purpose of crime analysis? - ANSIdentify problems and develop strategies to reduce
the problems.
Which of the following is easier and more cost efficient for an institution? - ANSBuilding in
security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates customers to
tell others about these organizations. - ANSExcellent
Process improvement in customer service can be measured how? - ANSSurveys, Monitoring
Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve performance.
- ANSFeedback
What are elements in improving customer service? - ANSIdentify Customers, Attitude,
Communication and Training.
Communication is ______________. - ANS93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards, and the
owner's experience at other locations? - ANSTotality of circumstances.
The major source of premise liability in healthcare is from _________ . - ANSSlips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition. - ANSlegal... reasonably safe
, What elements are necessary to establish negligence in a premise liability case? - ANSDuty to
the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify? - ANSBurned out lights, breached fence lines
and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - ANSAn increase in security
spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? - ANSEmergency
department violence.
Bicycle patrol is? - ANSFaster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to excessive
socialization. - ANSFoot
Security officers should have a valid driver's license if they are going to do what? - ANSOperate
a motorized vehicle, conduct vehicle patrols on client property or transport authorized
personnel.
A security officer responding to a crime scene should do what? - ANSRespond as quickly as
possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ANSProtect his or her
personal safety.
Which of these is an example of factual evidence? - ANSPhysical evidence.
Which of these should an office follow to be able to testify that the evidence presented has
merit? - ANSProper chain of custody.
Why are initial information gathering and proper note-taking key to a successful investigation? -
ANS1) They memorialize information gathered at the scene from those involved. 2) They refresh
your memory for later report writing purposes. 3) They are subject to discovery in a criminal
case and thus can be subpoenaed.
When dealing with a personal-gain informant, what should the officer do? - ANSDocument the
officer's interaction with the informant.
Which of the following is not a recommended guideline when an outside agency conducts an
undercover investigation? - ANSInsist that all security department staff receive operational
information.
Security Personnel 4th Edition
What is the primary role of a security officer in crime prevention? - ANSReduce the opportunity
for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves
what? - ANSInitiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour? -
ANSCorrect them immediately.
What is the purpose of crime analysis? - ANSIdentify problems and develop strategies to reduce
the problems.
Which of the following is easier and more cost efficient for an institution? - ANSBuilding in
security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates customers to
tell others about these organizations. - ANSExcellent
Process improvement in customer service can be measured how? - ANSSurveys, Monitoring
Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve performance.
- ANSFeedback
What are elements in improving customer service? - ANSIdentify Customers, Attitude,
Communication and Training.
Communication is ______________. - ANS93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards, and the
owner's experience at other locations? - ANSTotality of circumstances.
The major source of premise liability in healthcare is from _________ . - ANSSlips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition. - ANSlegal... reasonably safe
, What elements are necessary to establish negligence in a premise liability case? - ANSDuty to
the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify? - ANSBurned out lights, breached fence lines
and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - ANSAn increase in security
spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? - ANSEmergency
department violence.
Bicycle patrol is? - ANSFaster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to excessive
socialization. - ANSFoot
Security officers should have a valid driver's license if they are going to do what? - ANSOperate
a motorized vehicle, conduct vehicle patrols on client property or transport authorized
personnel.
A security officer responding to a crime scene should do what? - ANSRespond as quickly as
possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ANSProtect his or her
personal safety.
Which of these is an example of factual evidence? - ANSPhysical evidence.
Which of these should an office follow to be able to testify that the evidence presented has
merit? - ANSProper chain of custody.
Why are initial information gathering and proper note-taking key to a successful investigation? -
ANS1) They memorialize information gathered at the scene from those involved. 2) They refresh
your memory for later report writing purposes. 3) They are subject to discovery in a criminal
case and thus can be subpoenaed.
When dealing with a personal-gain informant, what should the officer do? - ANSDocument the
officer's interaction with the informant.
Which of the following is not a recommended guideline when an outside agency conducts an
undercover investigation? - ANSInsist that all security department staff receive operational
information.
