IAHSS Chapter questions
Which of the following is NOT one of the classifications of healthcare organizations discussed in
this chapter?
a. proprietary or for-profit
b. not-for-profit
c. government-supported
d. individual healthcare - ANSIndividual healthcare
Which of the following is NOT a risk issue for healthcare?
a. Drugs are used and stored in the facility
b. Mostly female staff
c. High percentage of technical and professional staff
d. Publicly accessible and many doors must remain open - ANSHigh percentage of technical
and professional staff
Which of the follwing is usually at the top of the organizational chart?
a. board of directors
b. department leaders
c. assistant administrators
d. vice presidents - ANSBoard of Directors
Which of the following statements best describes employees?
a. medical staff contracted by the facility
b. all staff directly employed by the facility
c. volunteers who donate their time
d. contracted persons - ANSAll staff directly employed by the facility
Security uses senior management's endorsement to build what kind of program?
a. strong and effective
b. a program that works in a small part of the facility
c. generally effective
d. strong and simple - ANSStrong and Effective
How should friendships and interpersonal relationships between security officers and staff
members from other departments be treated?
a. Discouraged
b. Encouraged
c. Encouraged, but monitored
d. Encouraged, but security staff educated about ethics and avoiding favoritism -
ANSEncouraged, but security staff educated about ethics and avoiding favoritism
,Which of the following allows a department to assess its cost-effectiveness within an
organization?
a. crime analysis
b. risk assessments
c. benchmarking - ANSBenchmarking
What should the most primary overriding concern of any security department be?
a. It's image
b. The safety and well-being of anyone in the facility
c. the goals and missions of the entity employing the security services
d. Cost-effectiveness - ANSThe goals and mission of the entity employing the security services
Which of the following are skills a security professional should have and use at all times?
a. good observation skills
b. good communication skills
c. tolerance
d. all the above - ANSAll the above
Why are vendors potentially a high-security risk to a health care facility?
a. Vendors often have access to sensitive areas yet staff of the healthcare organizations may
know very little about vendors background.
b. vendors typically drive large vehicles that can conceal large amounts of stolen property or
contraband
c. completing vendors may clash at a facility
d. vendors may be bringing in high-demand products that could be targeted for theft -
ANSVendors often have access to sensitive areas yet staff of the healthcare organizations may
know very little about vendors background
In the patient- and family-centered care philosophy, who determines which individuals are part
of the patient's family?
a. patient's parents or legal guardians
b. nursing staff
c. attending physician
d. the patient provided he or she is developmentally mature and competent to do so - ANSThe
patient provided he or she is developmentally mature and competent to do so
Which of the following is NOT an example of an external customer?
a. patients
b. vendors
c. employees
d. regulatory agencies - ANSEmployees
Which of the following does NOT help the security uniform communicate an appropriate
message to the public?
, a. clean uniform
b. wearing the uniform shirt untucked
c. well-cared-for uniform
d. shined footwear - ANSWearing the uniform shirt untucked
Which of the following is NOT an example of undesirable behavior and demeanor in a security
officer?
a. bad attitude
b. dishonesty
c. impoliteness
d. confidence - ANSConfidence
What is the relationship between employees and management sometimes called?
a. employee relations
b. protest management decisions
c. family interactions
d. tense conversation - ANSEmployee relations
Which of the following may union members NOT do during a picketing?
a. carry signs
b. protest management decisions
c. block entrances to the facility
d. congregate outside the facility - ANSBlock entrances to the facility
The speech pattern related to your tone of voice is considered which form of communication?
a. nonverbal communication
b. paraverbal communication
c. excessive dialogue communication
d. passive communication - ANSParaverbal Communication
Which of the following is not a proper technique to use when providing a good customer
service?
a. giving the customer your undivided attention
b. offering the customer a place to sit
c. asking the customer if you can take notes
d. looking at your watch every few minutes - ANSLooking at your watch every few minutes
"Perception is reality"--Which of the following is important for the security professional to
remember regarding this statement?
a. all interactions are subject to personal interpretation
b. positive nonverbal and paraverbals will influence the "perception" of customers
c. a customer's prior history of interaction may impact their initial impression of security in either
an adverse or positive way
d. All of the above - ANSAll of the above
Which of the following is NOT one of the classifications of healthcare organizations discussed in
this chapter?
a. proprietary or for-profit
b. not-for-profit
c. government-supported
d. individual healthcare - ANSIndividual healthcare
Which of the following is NOT a risk issue for healthcare?
a. Drugs are used and stored in the facility
b. Mostly female staff
c. High percentage of technical and professional staff
d. Publicly accessible and many doors must remain open - ANSHigh percentage of technical
and professional staff
Which of the follwing is usually at the top of the organizational chart?
a. board of directors
b. department leaders
c. assistant administrators
d. vice presidents - ANSBoard of Directors
Which of the following statements best describes employees?
a. medical staff contracted by the facility
b. all staff directly employed by the facility
c. volunteers who donate their time
d. contracted persons - ANSAll staff directly employed by the facility
Security uses senior management's endorsement to build what kind of program?
a. strong and effective
b. a program that works in a small part of the facility
c. generally effective
d. strong and simple - ANSStrong and Effective
How should friendships and interpersonal relationships between security officers and staff
members from other departments be treated?
a. Discouraged
b. Encouraged
c. Encouraged, but monitored
d. Encouraged, but security staff educated about ethics and avoiding favoritism -
ANSEncouraged, but security staff educated about ethics and avoiding favoritism
,Which of the following allows a department to assess its cost-effectiveness within an
organization?
a. crime analysis
b. risk assessments
c. benchmarking - ANSBenchmarking
What should the most primary overriding concern of any security department be?
a. It's image
b. The safety and well-being of anyone in the facility
c. the goals and missions of the entity employing the security services
d. Cost-effectiveness - ANSThe goals and mission of the entity employing the security services
Which of the following are skills a security professional should have and use at all times?
a. good observation skills
b. good communication skills
c. tolerance
d. all the above - ANSAll the above
Why are vendors potentially a high-security risk to a health care facility?
a. Vendors often have access to sensitive areas yet staff of the healthcare organizations may
know very little about vendors background.
b. vendors typically drive large vehicles that can conceal large amounts of stolen property or
contraband
c. completing vendors may clash at a facility
d. vendors may be bringing in high-demand products that could be targeted for theft -
ANSVendors often have access to sensitive areas yet staff of the healthcare organizations may
know very little about vendors background
In the patient- and family-centered care philosophy, who determines which individuals are part
of the patient's family?
a. patient's parents or legal guardians
b. nursing staff
c. attending physician
d. the patient provided he or she is developmentally mature and competent to do so - ANSThe
patient provided he or she is developmentally mature and competent to do so
Which of the following is NOT an example of an external customer?
a. patients
b. vendors
c. employees
d. regulatory agencies - ANSEmployees
Which of the following does NOT help the security uniform communicate an appropriate
message to the public?
, a. clean uniform
b. wearing the uniform shirt untucked
c. well-cared-for uniform
d. shined footwear - ANSWearing the uniform shirt untucked
Which of the following is NOT an example of undesirable behavior and demeanor in a security
officer?
a. bad attitude
b. dishonesty
c. impoliteness
d. confidence - ANSConfidence
What is the relationship between employees and management sometimes called?
a. employee relations
b. protest management decisions
c. family interactions
d. tense conversation - ANSEmployee relations
Which of the following may union members NOT do during a picketing?
a. carry signs
b. protest management decisions
c. block entrances to the facility
d. congregate outside the facility - ANSBlock entrances to the facility
The speech pattern related to your tone of voice is considered which form of communication?
a. nonverbal communication
b. paraverbal communication
c. excessive dialogue communication
d. passive communication - ANSParaverbal Communication
Which of the following is not a proper technique to use when providing a good customer
service?
a. giving the customer your undivided attention
b. offering the customer a place to sit
c. asking the customer if you can take notes
d. looking at your watch every few minutes - ANSLooking at your watch every few minutes
"Perception is reality"--Which of the following is important for the security professional to
remember regarding this statement?
a. all interactions are subject to personal interpretation
b. positive nonverbal and paraverbals will influence the "perception" of customers
c. a customer's prior history of interaction may impact their initial impression of security in either
an adverse or positive way
d. All of the above - ANSAll of the above
