Exam 421 Window Clerk Study Guide Top-Rated 2024

GIST - Greeting Customers, Inquiring their needs, Suggesting options best to the customers' needs and Thanking them for coming to the US Postal Service Processing Categories - Letters, Flats, Machinable Parcels, Irregular Parcels, and Outside Parcels. Letter-Size Mail - Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5" long and .007" to .25" thick. Max weight 3.5 oz Postcards - Rectangular, between 3.5" to 4.25" high, 5" to 6" long and .007 to .016 thickness Flat-Size Mail - Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR more than 11.5" long, OR more than 1/4" thick. Maximum 12" high, 15" long and 3/4" thick. One of the minimum flat-size dimensions MUST exceed maximum letter-size dimensions. Machinable Parcels - Must weigh at least 6 ounces but no more than 25 pounds. High density parcels maximum weight is 15 pounds.(exception for lightweight parcels) Irregular Parcels - Must have any one of the following characteristics: Less than 6" in length, or less than 3" in height, or less than 6 ounces. Rolls and tubes 26" long or less. Unwrapped, paper-wrapped, or sleeve-wrapped articles that are not letter size. And articles enclosed in envelopes that are not letters, flats or machinable parcels. Outside Parcels - Length more than 27", or height than 17", or thickness more than 17". Weight more than 25 pounds or 15 pounds if identified as high density. Rolls and tubes longer than 26". Maximum weight for all parcels in 70 pounds. However length and girth combined can be up to 130" for Standard Post Nonmachinable Surcharge - First-Class Mail letters that will receive the surcharge are considered if the following conditions exist: Too rigid, contains pens, pencils, keys or coins that cause thickness of the mailpiece to be uneven, is polybagged, polywrapped or has an exterior not made of paper. Priority Mail Express - Class of mail with the Guaranteed by End of Day delivery(Next 1-day or 2-day), 365 days a year. Offers overnight delivery to most locations or the customer gets their money back. Also delivery on Sundays and holidays for additional fees. Also offers tracking, proof of delivery, insurance up to $100 at no cost. Priority Mail - Nationwide delivery within one-three days in most locations, Domestic can weigh up to 70 pounds. Automatically includes USPS Tracking and $50 of insurance coverage when purchased at retail. Can have Extra Services such as Signature Confirmation, Insurance, etc. P.O Boxes - A premier service available to customers at any Post Office. Offers customers privacy, security, and flexibility with the ability to get their mail when and where it is most convenient. EDDM - Every Direct Door Mail Dimensional Weight Pricing - Applies to Priority Mail packages that are more than one cubic foot (1728 cubic inches) and are destined for Zones 5-8. Maximum size for mailing a Priority Mail item is 108" combined length and girth. Balloon Price - Applies to: Priority Mail packages addressed for delivery in local area and Zones 1-4 only. Standard Parcels are applied this price as well. Parcels that weigh less than 20 pounds but measure more than 84" but no more than 108" in combined length and girth are charged for a 20-pound parcel. First-Class Mail - Items that consist of handwritten or typewritten personal correspondence such as bills, statements of account, postcards, and BRM must be mailed First Class Mail, Priority, or upgraded to Priority Mail Express Periodicals - Authorized publications such as magazines and newspapers whose primary purpose is transmitting information, Must be published at least four times a year at a stated frequency Standard Mail - Used to send printed matter, flyers, advertising, catalogs, newsletters, and small packages. A single piece of Standard Mail must weigh less than 16 ounces Bound Printed Matter - Sheets must be permanently-bound by secure fasteners such as staples, spiral binding, glue or stitching, can weigh up to 15 pounds Library Mail - Content is limited to books, sounds recordings, academic theses and certain other items. Must be sent to, from or between educational organizations, museums and other qualified organizations. Can weigh no more than 70 pounds Media Mail - Limited to books, sound recordings, recorded video tapes, printed music, recorded computer readable-media, such as CDs, DVDs, and certain other items Standard Post - Gifts and merchandise, can weigh up to 70 pounds and measure up to 130" in combined length and girth. Oversize Price - Applies to Standard Post pieces that measure over 108" but no more than 130" in combined length and girth.