Principles of Management CLEP

Maslow developed a general model of motivation for human behavior. What is the final category of needs? A. Belonging B. Safety C. Physiological D. Self-actualization E. Esteem Correct Answer-D. Self-actualization A medical clinic is adopting the use of electronic records in an effort to improve patient care. Some staff members have expressed doubts and concerns about whether this is really a necessary step. The administration plans to implement several measures to deal with this resistance to change. Which of the following should be used as a last resort? A. Education and communication B. Facilitation and support C. Explicit and implicit coercion D. Negotiation and agreement E. Participation and inv Correct Answer-C. Explicit and implicit coercion A distinct advantage of group decision-making is that one person's ideas often stimulate another to think of issues that would not have arisen if working alone. This is commonly referred to as A. social loafing B. process loss C. satisficing D. synergy effect E. groupthink Correct Answer-D. synergy effect Organizations can respond to environmental forces using adaptive strategies or influencing strategies. The primary difference between the two strategies is the directionality of the effort in reference to the environment. Which of the following is NOT an example of an influencing strategy? A. Lobbying B. Public relations C. Community roles D. Partnerships and mergers E. None of the above Correct Answer-D. Partnerships and mergers Recent approaches to conflict have suggested that the styles of responding to conflict vary along two dimensions. Those two dimensions are a concern for self versus a concern for others' interests. Keeping that in mind, which of the following is NOT an accepted style for resolving conflict? A. Compromiser B. Competitor C. Collaborator D. Accommodator E. Arranger Correct Answer-E. Arranger Which theorist is best known for the scientific management approach that utilized time and motion studies in order to find a more rational way of conducting business? A. Frederick W. Taylor B. Max Weber C. Chester Barnard D. Mary Parker Follett E. Kurt Lewin Correct Answer-A. Frederick W. Taylo