C394(SOFTWARE TROUBLESHOOTING)|170 QUESTIONS AND ANSWERS

How do you access the Repair option of an installer? a. The Programs and Features applet b. The System Properties applet c. The Device Manager folder d. The Computer Management Applet a. The Programs and Features applet -u can repair, uninstall. On a Windows computer, where would you uninstall updates? a. The Programs and Features applet b. The System Properties applet c. The Device Manager folder d. The Computer Management Applet a. The Programs and Features applet -The Programs and Features applet is where you uninstall updates, turn Windows features on or off, and uninstall or repair programs. What does the System Properties applet provide? -it provides a brief overview of system information including network identification and domain membership, hardware settings and configuration, user profiles, and performance and recovery options. -Click the Tasks or Advanced system settings links to access the configuration dialogs. What is the term for a complete backup of system configuration and data files? a. System image b. System Restore c. System Protection d. Startup Repair a. System image -A system image is a complete backup of the system configuration and data files. -It is a simple method of backup and restoration, but the backup device must have a large enough capacity. What is System Restore? -it allows u to roll back from system configuration changes. -it allows for multiple restore points to be maintained and to roll back from changes to the whole registry and reverse program installations and updates. What does system protection allows u to do? System Protection allows you to select which disk(s) to enable for system restore and configure how much disk capacity is used. What is Startup Repair Option? It is an option in the recovery environment that attempts to automatically fix problems that are preventing Windows from starting, including damaged boot files. Which of the following is NOT a reason to use the chkdsk recovery tool? a. You need to repair the drive's MBR. b. A PC fails to boot and you suspect a problem with the hard disk. c. A Windows STOP error indicates a problem with a disk. d. You need to restore file fragments from bad sectors to the root of the volume. a. You need to repair the drive's MBR. -If you need to repair a drive's MBR (Master Boot Record) MBR, use the bootrec tool to repair the drive's boot information. -Use the subcommand /fixmbr to attempt repair of the MBR (Master Boot Record). What are the reasons to use the chkdsk recovery tool? -if a PC fails to boot due to a problem with the hard disk, the chkdsk utility can scan the disk and identify bad sectors. -if a Windows STOP error indicates a problem with a disk. -if u need to restore files fragments from bad sectors of a drive, the chkdsk utility has a switch to locate bad sectors and recover readable information. Use the help page (chkdsk /? ) for information on the switches. What does the Device Manager folder provide? The Device Manager folder provides tools for verifying and configuring devices. -You can update drivers, check device hardware properties, and enable/disable devices. What does the Computer Manager applet do? The Computer Manager applet lets you configure system tools such as the task scheduler and configure storage devices installed in the computer. The system firmware returns the error "Invalid boot disk," then fails to boot. The message appears a few times, then the computer boots normally. What do you do and why? a. Run chkdsk to verify the integrity of the hard drive since the hard disk appears to be failing. b. Run bootrec to repair the MBR since the OS loader cannot be found. c. Use diskpart to ensure that the partition is active since this disk might not be formatted correctly. d. Use recdisc to create a repair disk since you need to recover the system using the backup image. a. Run chkdsk to verify the integrity of the hard drive since the hard disk appears to be failing. -The chkdsk utility verifies the integrity of a hard drive. A transitory boot error could be a sign that the hard disk is failing. What tool can be used to repair the drive's boot information? The bootrec tool can be used to repair the drive's boot information. -Use the subcommand /fixmbr to attempt repair of the MBR. What is diskpart tool used for? The diskpart tool can be used to ensure that the system partition is marked active and that no other partitions have been marked as active. What is recdisc tool used for? The recdisc tool allows you to make a system repair disc from Windows, however, you need to have done this before the computer starts failing to boot. If you see a message such as "One or more services failed to start" during the Windows load sequence, where should you check to identify which service has failed? a. Event Viewer and/or the Services snap-in b. System Configuration Utility c. Task Manager d. Registry Editor Event Viewer and/or the Services snap-in -Check Event Viewer and/or the Services snap-in to identify which service has failed. -Once identified, you can look into why that service failed and how to resolve the underlying issue. What is System Configuration Utility (msconfig) used for? The System Configuration Utility (msconfig) is used to modify various settings and files that affect the way the computer boots and loads Windows. What is Task Manager utility used for? The Task Manager utility (taskmgr) allows the user to shut down applications that are not responding. -The Processes tab shows which applications might be using (or over-using) system resources. What is Registry Editor used for? The Registry Editor can be used to view or edit the registry and backup and restore portions of the registry. What is a reason to disable some services on start-up? a. A service is causing overutilization of system resources. b. The computer drivers and applications need to be updated. c. A system scan is over utilizing resources. d. The service is failing to start and needs to be re-registered. a. A service is causing overutilization of system resources. -Disabling some services at startup can help troubleshoot performance issues caused by a service over utilizing resources. -Some security-critical services can be re-enabled automatically by the operating system. What does applying updates do to the system? Applying updates checks for any missing Windows and application updates and enables you to install the latest drivers for hardware devices. What's the purpose of scanning the disk? Scanning the disk will search the computer for viruses and other malware. -Also, make sure to check the configuration of anti-virus software as it can have a harmful effect on performance. Why is re-registering Dynamic Link Libraries (DLLs) helpful? it is helpful if the service fails to start. -u would use the regsvr32 command to re-register the software component, making sure to use the correct executable file (64-bit or 32-bit version). Which of the following is the result of a Windows STOP error? a. Blue Screen of Death (BSoD) b. Black screens c. Audible beeps d. Failure to boot a. Blue Screen of Death (BSoD) -A BSoD isplays a Windows STOP error, which causes Windows to halt. -STOP errors can occur when Windows loads or while it is running. What is the reason for the black screen to appear on Windows? -A black screen may be the result of a bad graphics adapter driver. -Try booting to a GUI in Safe Mode. If the system will boot to a GUI, then this is the problem. If the POST detects a problem, what error beeps will u hear? -series of beeps. -When a computer starts, the firmware runs a Power On Self Test (POST) to verify that the system components are present and functioning correctly. If the system firmware returns an error message such as "No boot device found" or "Invalid boot disk", then what's the issue? This means that the system has completely failed to boot. You are troubleshooting a piece of malware on a user's Windows 10 computer and want the PC to boot into safe mode automatically. Where do you configure this? a. The Boot tab of the System Configuration Utility b. The Startup tab of the Task Manager c. The default page of the Event Viewer d. The command line with the System File Checker utility a. The Boot tab of the System Configuration Utility -msconfig is used to modify various settings and files that affect the way the computer boots and loads Windows. A user is running multiple resource-intensive applications and reports very slow computer performance. Which of the following Windows Operating System tools can help diagnose the problem? a. Task Manager b. Event Viewer c. System File Checker d. System Configuration a. Task Manager -The Task Manager utility (taskmgr) allows the user to shut down applications that are not responding. The Processes tab shows which applications might be using (or over-using) system resources. A user on a large network has no network connectivity. You determine that the problem is an incorrect Internet Protocol (IP) address. How do you solve the problem? a. Update the computer's network settings. b. Perform a network reset. c. Perform a ping test. d. Restart the router/modem. a. Update the computer's network settings. -Update the computer's network adapter settings so that the computer obtains a valid IP address for use on the network. -Make sure to verify subnet mask, default gateway, and proxy server settings. In what situation should u execute network reset as an only option while troubleshooting? A network reset is a troubleshooting method to try if you are experiencing persistent network problems that cannot otherwise be solved. Can ping test be used to make changes to the network settings? A ping test can verify connectivity issues and where in the network they lie. -Ping is a diagnostic tool and cannot be used to make changes to network settings. On a large network, is it a good idea to restart/reboot the router/modem while troubleshooting the network connectivity issues? No. Restarting the router/modem could impact a lot of users on a large network. -It is important to work systematically through the troubleshooting steps to determine the cause and resolve it. Which of the following is a common solution if you experience a transitory system performance issue? a. Reboot the computer. b. Run hardware diagnostics. c. Test for memory corruption. d. Verify the integrity of system files. a. Reboot the computer. -Reboot the computer if you suspect a transitory performance issue. -This is a good solution if the problem is unlikely to reoccur. -Transitory means not permanent When to check for memory corruption using Windows Memory Diagnostics? if you have persistent issues with slow performance and suspect the memory hardware is the cause. When to verify the integrity of system files using System File Checker utility (sfc)? if you have persistent issues such as application crashes, and you suspect that corrupt files are the cause. You suspect too many applications are configured to execute at startup. On which tab of the System Configuration Utility (Windows 7) or Task Manager (Windows 8/10) do you disable items? a. Startup b. Services c. General d. Tools a. Startup -The Startup tab controls shortcuts that have been placed in the Startup folder of the Start Menu and startup items that have been written to the registry. -it also controls shortcuts that have been placed in the Startup folder of the Start Menu and startup items that have been written to the registry. (Click the system configuration, then click startup tab, then open task manager to disable or enable any application.) What are the services tab in system configuration used for? The Services tab lets you choose specifically which services are configured to run at startup. What does the General tab in system configuration allow? The General tab allows you to configure the startup mode, choosing between Normal, Diagnostic, and a Selective startup, where each portion of the boot sequence can be selected. What does the Tools tab in system configuration contain? The Tools tab contains shortcuts to various administrative utilities including System Information, Configuring UAC, and Registry Editor, among others. You recently updated the driver for your video card. Now you are experiencing issues with 3D graphics performance and suspect the driver to be the cause. What Windows feature can you use if a new driver is not working properly? a. Roll Back Driver b. Update Driver c. Disable Device d. Uninstall Device a. Roll Back Driver -user Windows' Roll Back Driver feature if you are experiencing problems with a device and you have recently updated the driver. -Driver roll back can recover a system speedily and easily where this has occurred. When to use Windows' Update Driver feature? if you have not updated the driver recently and are experiencing problems with a device. -You can always check with the manufacturer to see if you have the latest driver and if an update will resolve your issue.