Dell Tech Direct questions with 100% correct answers rated A+ 2023/2024

Which of the following statements are true about Latitude Self-Heal Recovery? - correct answer -Before Replacing system board perform self-heal as mandatory step -When self-Heal is triggered system will auto power-on with a blank screen, reboots a couple of times(watch for LED lights(Power, Wi-Fi, HDD, Etc...) -Upon Successfully completing self-heal, the system will power-on with the Dell logo How to initiate RTC Reset? - correct answer -Connect System to an AC Power --> Keep the system in power off state -->Press & Hold the Power Button for 25 seconds --> Release the power button to initiate RTC reset. What does Factory Reset Do on Dell Venue Tablet? - correct answer Will Erase All personal Data and downloaded applications on the tablet. What are the Key functions of a BIOS(Basic Input/Output System)? - correct answer -Test the System Devices -Identify the system devices -Activate the system devices When Encountered with a no POST situation, what must technician do prior to replacing the suspected failed part? - correct answer -Re-run diagnostics sequences with removal of individual parts to isolate issue -Capture the fault exhibited by running Diagnostics indicators, check for error codes and check bios settings -Reseat parts and cables The LCD has passed the BIST, but there is still a video problem. What other components should be checked and in what order? - correct answer LCD Cable, Inverter Board, System Board If ePSA passes the hard drive test and still the system does not load the operating system, what could be the issue? - correct answer Corrupt or missing operating system Which dell diagnostic tool can be used as a trouble shooting tool when the system fails to boot into the OS? - correct answer ePSA Under which service plans can you schedule hardware and software scans, clean files manually, and tune system performance using Support Assist? - correct answer -Basic -Premium Support -ProSupport -ProSupport Plus -Premium Support Plus How will the Dell Command Utility update help Customers? - correct answer Dell Command Utility update will check online for latest BIOS, driver,firmware and Dell application updates for a system and also helps to download and install updates. When would you run RMA shim tool on a Chromebook? - correct answer In the event of system board replacement You are fixing a computer running on windows 8.1 and it is not booting. which of the BIOS setting will you change? - correct answer -Change boot mode to UEFI, -Enable secure boot, -Enable Legacy Option ROMs What are the advantages of SSD when compared to traditional HDD? - correct answer -Faster Data read/write speeds -Lower Latency -Less prone to physical features -Silent operations When to use RTC reset? - correct answer To recover from o POST/No Boot