Study Guide - DSP Dell Client Foundations 2021 updated to pass

Study Guide - DSP Dell Client Foundations 2021 Choose all that apply: The BIOS Recovery 2 does not support recovery from - correct answer Encrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. - correct answer Tablets 2-in-1 PCs Laptops Chrome Desktops and All-in-Ones Which key is used to access the one time boot menu while restarting the computer? - correct answer F12 When should you use RTC Reset? - correct answer To recover from No POST/No Boot/No Power. If the system is not booting into the operating system, how can you check if the hard drive is detected? - correct answer Go to BIOS When would you run the RMA Shim tool on a Chromebook? - correct answer In the event of system board replacement Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? - correct answer Reseat parts and cables. Re-run diagnostic sequences with removal of individual parts to isolate issue. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings. T/F: Dell desktop product ranges include OptiPlex, Inspiron, Vostro, G series (Inspiron Gaming), XPS, and All-in-One. - correct answer True If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? - correct answer Recovery image from the external USB key How will the Dell Command Utility Update help Customers? - correct answer Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also helps to download and install the updates. T/F: M.2 is a data transfer protocol while NVMe is the form factor. - correct answer False If ePSA passes the hard drive test and still the system does not load the operating system, what could the issue be? - correct answer Corrupt or missing operating system Choose all that apply: Select all the steps involved in unpacking parts. - correct answer If the part has visible damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part with a description of the damage. Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts.