CFRE VII - Volunteer Involvement questions and answers graded A+

CFRE VII - Volunteer Involvement Any individual who works without compensation on behalf of an org or cause, whether temporarily or on a relative continuous basis - correct answer volunteer Why include volunteers in fundraising? - correct answer staff can't do it all (staff bring scope, depth, knowledge)... peer to peer cultivation/solicitation are more effective than when done by staff... volunteers often have knowledge or connections staff can't access... volunteers show there is support for org's mission, boosting credibility in the community and with stakeholders What should be in place before you recruit a single volunteer (ideally)? - correct answer structure and process for how volunteers will be identified/recruited... how they will be trained and about what... job descriptions (outlining roles/expectations, including time and financial commitments)... methods for determining which volunteers are best suited to which opps... how they will be recognized... how you'll evaluate the work they do... how they will be replaced... staff trained to work with volunteers and ensure they have positive experiences In the staff/volunteer partnership, what is the staff responsible for? - correct answer implementing policy set by board, managing daily operations In the staff/volunteer partnership, what are volunteers (governing board members, board of directors) responsible for? - correct answer ensuring org stays financially sound... setting policies and ensure they are carried out... representing org's stakeholders... aiding and supporting fundraising Roles of Volunteers (on governing body): - correct answer legally/morally accountable to stakeholders/community... faithfulness to org's mission... set policy/direction/goals (work with CEO on strategic plans)... identify trends/priorities... appoint/evaluate CEO... ensure fiscal health... oversee operational program... represent org in community and vice versa... build/sustain public's perception... assess needs/progress... identify/cultivate/recruit people to fill needs... review/authorize fundraising campaigns... as donors, set examples by giving best gift of which they are capable... identify/cultivate donors... open doors/make introductions Roles of Volunteers fundraisers (not necessarily on governing body): - correct answer chair campaign/drive... host fundraising event... spokesperson/ambassador... phonathon volunteer... campaign worker... personal solicitor of peers While some org's will reimburse expenses of board members (not common, however legal)... it is NOT legal for nonprofit board members to receive... - correct answer salary or other gain (known as private inurement) as a result of their service. Staff roles for fundraising campaigns include: - correct answer preparation of proposals... training of volunteers... preparation of support materials, reports, invitations... help and support at all times Special additional role of staff CEO (in relation to volunteers): - correct answer leadership/unity among staff/volunteers... recognition of volunteers... facilitation/mediation of difficulties b/w volunteers... convey mission/vision enthusiastically/consistently Why do people volunteer? - correct answer employer encouragement (companies are ever more interested in being good corporate citizens)... desire to develop skills/expertise... desire to build personal relationships... desire for status... desire to make a difference... simply because they are asked. Volunteers- essential to fundraising because they... - correct answer want to be involved... are closed to the org... are in the best position to ask others to do what they are doing... often have the respect of others... are generally comfortable asking others to join the team. Profile of a great volunteer - correct answer leadership skills... visibility among stakeholders... dedication to cause.. Time to invest... knowledge of stakeholders and prospects where are the best places to find good volunteers? - correct answer users of org's services, governance bodies... existing corp and individual donors... community leaders... existing committee volunteers... community service club/church-group members... people in area professional groups... event attendees... media communications that highlight a general/specific call for volunteers... volunteer coordination agencies... word of mouth... ask current volunteers Tips to help recruitment succeed... - correct answer ask, don't assume... be clear when explaining expectations (job descriptions, conversations with other volunteers)... choose the right recruiting method... ensure the prospective volunteer is fully briefed... recap expectations on both sides Most common complaint volunteers make... - correct answer that the org didn't adequately tell them what to do!