misy test 3 questions n answers graded A+ 2023/2024

misy test 3______________ are supported by enterprise systems that include procurement and inventory management. - correct answer Manufacturing and production processes The business processes supported by enterprise systems most closely related to financial statements and reporting include _________________. - correct answer financial and accounting processes Which of the following would LEAST likely be a process supported by a firm's enterprise system? - correct answer Instructional technology processes Which statement about ERP systems is FALSE? - correct answer ERP systems collect and organize firmwide data that must be passed to other applications for executive decision making. Procuring materials and refining those materials into finished products to distribute to retail outlets are activities handled by a firm's ________________. - correct answer supply chain The phenomenon of perceived demand that changes as it passes across the supply chain is called the ________________ effect. - correct answer bullwhip Using a software product like SAP to help determine customers' demand for a company's products is called ____________ planning. - correct answer demand _________________ tracks and coordinates the flow of products through distribution centers and warehouses and maintains associated financial information. - correct answer A supply chain execution system Interactions are critical when working to improve customer relations. Specific interactions with customers are called ____________. - correct answer touch points Identifying the most profitable customers would utilize the _____________ function of a CRM system. - correct answer sales force automation Using parts of CRM software to help maximize efficiencies with selling partners relates to which of the following? - correct answer Partner relationship management The ________ measures the number of customers who stop purchasing products or using a firm's services. - correct answer churn rate Connecting customer conversations in social media sites, such as Twitter, to CRM processes is called ____________. - correct answer Social CRM _____________ is currently the market leader for cloud-based customer relationship management (CRM). - correct answer S Which of the following adds complexity to implementing enterprise applications because firms become very dependent on chosen vendors? - correct answer Switching costs With regard to ERP implementation, which of the following is FALSE? - correct answer Firms immediately see operating efficiencies and associated profits when first implementing an ERP application. Which of the following statements comparing digital markets to traditional markets is FALSE? - correct answer In traditional markets, sellers can dynamically change prices quickly and inexpensively; in digital markets, dynamically pricing goods is delayed and expensive. In the United State alone, _______ million people are expected to shop online in 2018. - correct answer 219 In many cases, the Internet has enabled customers to see what merchants have paid for products. This is called _____________. - correct answer cost transparency One of the unique features of e-commerce is information density, which refers to ________. - correct answer how storage and communication costs plummet while accuracy and timeliness skyrocket