ITIL WGU C846 questions and answers 2023/2024

ITIL WGU C846Service Strategy and Service Offerings - correct answer Service Strategy Definition Service Offerings Definition & Positioning Go-To-Market Strategy Service Portfolio Management Spare Parts Management - correct answer Parts Supply Management Inventory Management Parts Demand Management Fulfillment Operations & Logistics Service Parts Management Returns, Repairs, and warranties - correct answer Warranty & Claims Management Reverse logistics Returns Processing Remanufacturing Field Service Management or Field Force Effectiveness - correct answer Technician Enablement Mobility E-learning Activity Scheduling Service Billing Customer management - correct answer Order Management & Availability Channel & Partner Management Customer Insight Technical Documentation Assets, Maintenance, Task Scheduling, Event Management - correct answer Remote Monitoring Diagnostics & Testing Asset Management/Optimization Configuration Management Processes - correct answer Measurable Have specific results Have Customers Respond to Specific Events Service Improvement Outcomes - correct answer VOI ROI Benefits Improvements Service Lifecycle Stages - correct answer *S.D.T.O.CSI* Service Strategy Service Design Service Transition Service Operation CSI Service Strategy - correct answer Lifecycle Stage *market-driven* approach considers the business outcomes and value creation as its principle