NRF Customer service exam study guide (2022/2023) Graded A+

NRF Customer service exam study guide (2022/2023) Graded A+ A good reason for creating an opening for discussion is to: D.Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? B.You finally located an item the customer asked for a while back Customer follow-up is always a good idea, no matter what the situation:True or False False How would you handle a situation where a customer wants a brand that you don't carry? B.Get permission from him to show the items you do have that meet his needs When the customer presents you with a problem, you should ask her: A.How she would like the situation solved Showing respect for a customer's business card means you should: B.Make some comment to indicate you have read it If you don't have a warranty manual available or are unsure about a warranty answer, a resource to consider is co-workers or your supervisor:True or false True You should keep your client records up-to-date and notify customers of merchandise you know is of interest to them:True or False True When acting as a personal shopper, you should: C.Select only items that fit her interest To keep the lines of communication open, the best question to ask: D.Begin with who, what, where, when, how, or why