WGU C846 Chap 6 graded A+ 2023/2024

WGU C846 Chap 6Asset - correct answer Any financially valuable components that can contribute to the delivery of an IT product or service Availability - correct answer The ability of an IT service or other configuration items to perform its agreed function when required Capacity and performance management practice - correct answer Ensures that services achieve agreed and expected performance, satisfying current and future demand in a cost-effective way Change - correct answer The addition, modification, or removal of anything that could have a direct or indirect effect on services Event - correct answer Any change of state that has significance for the management of a service or other CI (configuration item) Incident - correct answer An unplanned interruption to a service or reduction in the quality of service Information security management practice - correct answer Protects the information needed by the organization to conduct its business Known Error - correct answer A problem that's been analyzed but not resolved Relationship management practice - correct answer Establishes and nurtures the links between the organization and its stakeholders at strategic and tactical levels Release - correct answer A version of a service or other CI (configuration item) - or a collection of CI's - that's made available for use Service desk practice - correct answer Captures demand for incident resolution and service requests Service request management practice - correct answer Supports the agreed quality of services by handling all predefined, user-initiated service requests in a effective and user-friendly manner Service Level Agreement (SLA) - correct answer A documented agreement between a service provider and a customer that identifies both services required and the expected level of service Service level management practice - correct answer Sets clear business based targets for service levels and ensures that delivery of services is properly assessed, monitored, and managed against three targets Supplier management practice - correct answer Ensures that the organization's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services