WGU C846 Practice Tests graded A+ 2023/2024

WGU C846 Practice TestsWhat is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, and managed against the targets D) To ensure that accurate and reliable inform - correct answer To ensure that accurate and reliable information about the configuration of services and the CIs that support them is available when and where it's needed Which of the following is not an example of a supportive service-desk technology? A) Big-bang deployment B) Incorporating computer-telephony integration C) Workforce management and resource planning systems D) Configuration management systems - correct answer Big-bang deployment Which term is defined as a cause—or potential cause—of one or more incidents? A) Known error B) Failure C) Problem D) Event - correct answer Problem Which of the following is not an approach to continual improvement? A) Lean methods for providing perspectives on the elimination of waste B) Agile methods for focusing on making improvements incrementally at a cadence C) Procedures for managing information security-related changes, such as firewall configuration changes D) DevOps methods for working holistically and ensuring that improvements are not only designed well but applied effectively - correct answer Procedures for managing information security-related changes, such as firewall configuration changes Which type of changes are not typically included in a change schedule? A) Exception changes B) Emergency changes C) Standard changes D) Normal changes - correct answer Emergency changes Which method advocates a "systems view" that emphasizes close collaboration between enterprise governance, service teams, software development, and technology operations? A) Deployment management B) Risk management C) DevOps D) Relationship management - correct answer DevOps Which of the following statements about the plan value chain activity are true? Each correct answer represents a complete solution. Choose all that apply. A) It outputs a product and service portfolio for the engage activity. B) Key outputs are strategic, tactical, and operational plans. C) A key output is service performance information for design and transition. D) It receives inputs regarding knowledge and information about third-party service components from the engage value chain activity. - correct answer It outputs a product and service portfolio for the engage activity. Key outputs are strategic, tactical, and operational plans. It receives inputs regarding knowledge and information about third-party service components from the engage value chain activity. What is the term for any financially valuable component that can contribute to the delivery of an IT product or service? A) Asset B) Incident C) Event D) Configuration item - correct answer Asset Which of the following is not an activity of information security management? A) It must be driven from the senior-most level of the organization, according to clearly understood governance requirements and organizational policies. B) It creates controls that each practice must consider when planning how work is to be done. C) In high-velocity environments, information security is integrated as much as possible into the daily work of development and operations. D) It creates closer, more collabo - correct answer It creates closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce the risk of failure. When making improvements, what is the benefit of employing the continual improvement model? A) It balances the need to make beneficial changes that deliver additional value with the need to protect customers and users from the adverse effect of change. B) It can be applied to any type of improvement, from high-level organizational changes to individual services and CIs. C) It manages the people aspects of change to ensure that improvements and organizational transformation initiatives are imple - correct answer It can be applied to any type of improvement, from high-level organizational changes to individual services and CIs. Which statements about problem management are true? Reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents. Manage workarounds and known errors. Make new and changed services and features available for use. Record and report selected changes of state identified as events. A) 3 and 4 B) 1 and 3 C) 1 and 2