TCI Training Test Questions & Answers

A young person's inability to cope results in a change in behavior - ANSWERcrisis occurs when... Support & Teach - ANSWER2 goals of crisis intervention Baseline Triggering event, Escalation phase, Outburst crisis, Recovery. - ANSWERstress model of crisis higher (educateur) no change (fire-fighter) lower (abuser) - ANSWERrecovery` 1. What am I feeling now? 2. What does this young person feel, need, or want? 3. How is the environment affecting the young person? 4. How do I best respond? - ANSWER4 questions we ask ourselves in a crisis situation safety - ANSWERGoal of crisis intervention eye contact, nodding, body language, facial expressions - ANSWERnonverbal summarization open and closed questions reflective statements door openers - ANSWERverbal talk vs. acting out