CIS 2200 CHAPTER 4 |33 QUESTIONS AND ANSWERS.|GUARANTEED SUCCESS

CIO Oversees all uses of MIS and ensures the strategic alignment of MIS with business goals and objectives CKO Responsible for collecting, maintaining, and distributing the organization's knowledge CPO Responsible for ensuring the ethical and legal use of information CSO Responsible for ensuring the security of MIS systems CTO Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of information technology According to Fast Company, which roles will you may see over the next decade? Chief intellectual property, chief automation, and chief user experience Chief IP will manage and defend intellectual property, copyrights and patents Chief automation determines if a person or buisness process can be replaced by a robot or software chief user experience will create optimal relationship between user and technology MIS skills gap the difference between existing MIS knowledge and the knowledge required to fulfill the business goals purple squirrel someone with a specific set of skills that is hard to find Metrics measurements that evaluate results to determine whether a project is meeting its goals Critical Success Factors The crucial steps companies make to perform to achieve their goals and objectives and implement strategies-are elements crucial for a business strategy's success Key Performance Indicators The quantifiable metrics a company uses to evaluate progress toward critical success factors- One CSF can have many KPIs Efficiency MIS metric measures the performance of the MIS system itself including throughput, speed, and availability "Doing things right" Effectiveness MIS Metric focuses on how well an organization is achieving its goals and objectives, "Doing the right things" A common internal KPI ROI- return on investment What do managers focus on more (and is easier to measure)? Efficiency The relationship between efficiency and effectiveness Efficiency doesn't guarantee effectiveness. Efficiency metrics are easier to measure and monitor than effectiveness metrics Optimal corner to operate upper right hand corner Benchmarks baseline values the system seeks to attain Benchmarking a process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance Efficiency MIS Metrics Throughput,Transaction speed,System availability,. Information accuracy, Web traffic, Response time Effectivness MIS Metrics Usability, customer satisfaction, conversion rates, and financial Website Metrics SUPPLY CHAIN MANAGEMENT METRICS Back order, Customer order promised cycle time, Customer order actual cycle time, Inventory replenishment cycle time, Inventory turns (inventory turnover) BPR and ERP metrics The balanced scorecard, Is a management system, (in addition to a measurement system), that enables organizations to clarify their vision and strategy and translate them into action CRM metrics metrics measure user satisfaction and interaction and include: Sales metrics, Service metrics, and Marketing metrics The balanced scorecard Views the organization from four perspectives, and users should develop metrics, collect data, and analyze their business relative to each of these perspectives:The learning and growth perspective, The internal business process perspective, The customer perspective, The financial perspective effectiveness MIS metric Customer satisfaction, conversion rates, financial