TEST BANK FOR OPERATIONS MANAGEMENT 9TH EDITION BY HEIZER.

TEST BANK FOR OPERATIONS MANAGEMENT 9TH EDITION BY HEIZER. Table of Contents CHAPTER 1: OPERATIONS AND PRODUCTIVITY ............................................................................................................ 1 CHAPTER 2: OPERATIONS STRATEGY IN A GLOBAL ENVIRONMENT ........................................................................... 19 CHAPTER 3: PROJECT MANAGEMENT ............................................................................................................... 36 CHAPTER 4: FORECASTING .................................................................................................................................. 59 CHAPTER 5: DESIGN OF GOODS AND SERVICES ................................................................................................ 83 CHAPTER 6: MANAGING QUALITY ............................................................................................................................. 102 CHAPTER 7: PROCESS STRATEGY ..................................................................................................................... 153 CHAPTER 8: LOCATION STRATEGIES .................................................................................................................. 182 CHAPTER 9: LAYOUT STRATEGY ............................................................................................................................... 210 CHAPTER 10: HUMAN RESOURCES AND JOB DESIGN ............................................................................................ 243 CHAPTER 11: SUPPLY CHAIN MANAGEMENT .......................................................................................................... 269 CHAPTER 12: INVENTORY MANAGEMENT ........................................................................................................ 295 CHAPTER 13: AGGREGATE PLANNING .............................................................................................................. 330 CHAPTER 14: MATERIAL REQUIREMENTS PLANNING (MRP) AND ERP ........................................................... 358 CHAPTER 15: SHORT-TERM SCHEDULING ................................................................................................................ 388 CHAPTER 16: JUST-IN-TIME AND LEAN PRODUCTION SYSTEMS .............................................................................. 420 CHAPTER 17: MAINTENANCE AND RELIABILITY ......................................................................................................... 436