MG1 Introduction to management Lecture 1
Organization
A deliberate arrangement of people brought together to accomplish a specific
purpose
Characteristics of organizations
Manager
Someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished
Levels of management
Top Managers Individuals who are responsible for making organization-
wide decisions and establishing plans and goals that affect the entire
organization
Middle Managers Individuals who manage the work of the first-line
managers
First-line Managers Individuals who manage the work of non-managerial
employees
Managers Matter!
Employee productivity, loyalty and engagement hinge on employee/manager
relationship (not on benefits or workplace environment)
,Why are managers important?
Managerial skills and abilities are critical in getting things done
Organizations need their managerial skills and abilities in these uncertain
complex and chaotic times
The quality of the employee/supervisor relationship is the most important
variable in productivity and loyalty
What managers manage?
Effectiveness = “Doing the right things” Doing those activities that will help
the organization meet its goals
Efficiency = “Doing things right” Getting the most output for the least amount
of input
Manager
Someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished
Functions (Fayol)
Planning, Organizing, Leading, Controlling
Roles (Mintzberg)
Interpersonal, Informational, Decisional
Skills (Katz)
Technical, Human, Conceptual
Management involves coordinating and overseeing the work activities of others so
their activities are completed efficiently an effectively
Four functions of management
, “It isn’t easy to achieve those things without a manager”
Ten roles, three types
Interpersonal roles
Figurehead, leader, liaison
Informational roles
Monitor, disseminator, spokesperson
Decisional roles
Entrepreneur, disturbance handler, resource allocator, negotiator
Skills managers’ need
Technical
Job-specific knowledge and techniques to perform tasks
Human
The ability to work well with other people
Conceptual
Think and conceptualize about abstract and complex situations
Skills and levels
Different levels
First-line, middle or top
Need different skills
Which skill is equally important on all levels?
Technical, human or conceptual?
Skills – Differences per level
Why are customers important?
Consistent, high quality customer service is essential to survival
Importance of Social Media
Connecting with customers
Managing human resources
Organization
A deliberate arrangement of people brought together to accomplish a specific
purpose
Characteristics of organizations
Manager
Someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished
Levels of management
Top Managers Individuals who are responsible for making organization-
wide decisions and establishing plans and goals that affect the entire
organization
Middle Managers Individuals who manage the work of the first-line
managers
First-line Managers Individuals who manage the work of non-managerial
employees
Managers Matter!
Employee productivity, loyalty and engagement hinge on employee/manager
relationship (not on benefits or workplace environment)
,Why are managers important?
Managerial skills and abilities are critical in getting things done
Organizations need their managerial skills and abilities in these uncertain
complex and chaotic times
The quality of the employee/supervisor relationship is the most important
variable in productivity and loyalty
What managers manage?
Effectiveness = “Doing the right things” Doing those activities that will help
the organization meet its goals
Efficiency = “Doing things right” Getting the most output for the least amount
of input
Manager
Someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished
Functions (Fayol)
Planning, Organizing, Leading, Controlling
Roles (Mintzberg)
Interpersonal, Informational, Decisional
Skills (Katz)
Technical, Human, Conceptual
Management involves coordinating and overseeing the work activities of others so
their activities are completed efficiently an effectively
Four functions of management
, “It isn’t easy to achieve those things without a manager”
Ten roles, three types
Interpersonal roles
Figurehead, leader, liaison
Informational roles
Monitor, disseminator, spokesperson
Decisional roles
Entrepreneur, disturbance handler, resource allocator, negotiator
Skills managers’ need
Technical
Job-specific knowledge and techniques to perform tasks
Human
The ability to work well with other people
Conceptual
Think and conceptualize about abstract and complex situations
Skills and levels
Different levels
First-line, middle or top
Need different skills
Which skill is equally important on all levels?
Technical, human or conceptual?
Skills – Differences per level
Why are customers important?
Consistent, high quality customer service is essential to survival
Importance of Social Media
Connecting with customers
Managing human resources
