ElNEC Quizzes Module 2 WGU C475 Questions and Answers Solved Correctly

Mr. G has just been told he has a serious illness. Which of the following statements reflects respectful communication with him about his treatment and illness? - "It is important that we understand what your hopes are for your treatment of this illness." You are teaching your colleagues about myths and realities of communication in palliative care. Which is a correct statement about communication? - "The majority of messages we send are non-verbal." You are helping a new member of the palliative care team understand the ways the behavior of healthcare professionals can produce a communication barrier. Which statement by the team member indicates the need for additional education on communication barriers? - "I will keep an emotional distance in order to maintain a professional relationship with patients." Jane, a 72-year-old woman with end-stage renal disease, tells you she thinks she doesn't want to continue dialysis anymore. Which of the following would be your best response to this statement? - "That is a very important statement, can you tell me more about that?" You are speaking with the family of a patient recently diagnosed with end-stage heart failure. How can you best demonstrate attentive listening? - Use non-verbal signals such as nodding one's head and eye contact. An 85-year-old patient with end-stage heart disease arrives unconscious at the emergency department after sustaining her third myocardial infarction. The physician has told the daughter that without resuscitation, her mother could die today. You find the daughter crying by the patient's bedside. Which intervention is most appropriate in communicating with this family member? -Remain present with the daughter, using silence to impart comfort. You are entering a room to administer a medication to your patient and as you come in you find that the three family members and the patient are all crying. What should you do next? - Remain silent to give permission to talk with you, holding off on the medication initially. You are working with Mr. T who has just been told his heart failure is getting worse. You go into his room to see how he is doing after the team has shared this information with him. He is staring out thewindow, looking sad. How do you start your conversation? - "I saw that the team was just here, can you tell me about their conversation with you?"