Business and Finance Midterm Exam Questions with Correct Answers

Business and Finance Midterm Exam Questions with Correct Answers 1. As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should: A. Refer to the appropriate publisher's style manual. B. Ask his co worker for advice. C. Look up the information in a current dictionary. D. Identify the readers' preferences. - Answer-A. Refer to the appropriate publisher's style manual. 2. Which is an example of a textual graphic that is used in a business report? A. Pie chart B. Pictograph C. Map D. Flowchart - Answer-D. Flowchart 3. Which is not a tool that people use when participating in discussions? A. Pointing out missing information B. Sharing a personal experience C. Building on someone else's comment D. Helping the group summarize what has been said - Answer-B. Sharing a personal experience 4. When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong? A. She forgot to listen attentively to the caller. B. She did not take written notes about the call. C. She gave out a guest's room number. - Answer-C. She gave out a guest's room number. 5. The primary reason the business benefits when salespersons practice good customer relations is that it: A. Develops repeat customers. B. Prevents customer objections. C. Promotes quality service. D. Segments the business's market. - Answer-A. Develops repeat customers.