Dessler Human Resource Management Chapter 8 latest with complete solution

Employee Orientation A procedure for providing new employees with basic background information about the firm Training The process of teaching new or current employees the basic skills they need to perform their jobs Negligent Training A situation where an employer fails to train adequately, and the employee subsequently harms a third party The ADDIE 5 Step Training Process Analyze the training need Design the overall training program Develop the course Implement training Evaluate the course's effectiveness Task Analysis A detailed study of a job to identify the specific skills required Competency Model A graphic model that consolidates, usually in one diagram, a precise overview of the competencies (the knowledge, skills, and behaviors) someone would need to do a job well Performance Anaylsis Verifying that there is a performance deficiency and determining whether that deficiency should be corrected through training or through some other means (such as transferring the employee). On-the-job training (OTJ) Training a person to learn a job while working on it Apprenticeship Training A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training Job Instruction Training Listing each job's basic-tasks, along with key points, in order to provide step-by-step training for employees Programmed Learning A systematic method for teaching job skills, involving presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers Electronic Performance Support Systems (EPSS) Set of computerized tools and displays that automate training, documentation, and phone support; integrate this automation into applications; and provide support that's faster, cheaper, and more effective than traditional methods Job Aid A set of instructions, diagrams, or similar methods available at the job site to guide the worker Virtual Classroom Teaching method that uses special collaboration software to enable multiple remote learners, using their PCs or laptops, to participate in live audio and visual discussions, communicate via written text, and learn via content such as PowerPoint slides Lifelong Learning Provides employees with continuing learning experiences over their tenure with the firm, with the aims of ensuring they have the opportunity to learn the skills they need to do their jobs and to expand their occupational horizons Cross Training Training employees to do different tasks or jobs than their own; doing so facilitates flexibility and job rotation Management Development Any attempt to improve current or future management performance by imparting knowledge, changing attitudes, or increasing skills Job Rotation A management training technique that involves moving a trainee from department to department to broaden his or her experience and identify strong and weak points Action Learning A training technique by which management trainees are allowed to work full-time analyzing and solving problems in other departments