ENTC 4017 - Industrial Supervision Final Quiz STUDY MATERIAL correctly answered 2023 passed

ENTC 4017 - Industrial Supervision Final Quiz STUDY MATERIALencodes the message - correct answer The communication process begins when the sender of a message: It is directed toward accomplishing the goals of the organization. - correct answer Which of the following is a defining characteristic of formal communication? The grapevine. - correct answer In times of crisis when employees are not satisfied with the amount of information they receive from management, they are most vulnerable to getting incorrect information from: Phrasing messages carefully to appeal to the receiver. - correct answer A supervisor can best combat biases in attention by: Give employees only the information they will be useful to them. - correct answer To overcome the barrier of information overload, supervisors should ideally: Communicate face-to-face. - correct answer For emotionally charged issues, the supervisor should typically: When sending a message, a supervisor should avoid statements that phrase inferences as facts. - correct answer Which of the following statements about inferences and facts is true? Informal communication - correct answer Communication that is primarily directed toward meeting people's individual needs is called: Upward - correct answer A supervisor is receiving a(n) ______ communication when an employee reports a problem. Use a suggestion box. - correct answer One method that supervisors can use to encourage upward communication is to: They provide a written document for the receiver to review. - correct answer Which of the following is an advantage of memos? downward - correct answer When a supervisor gets a memo from top management describing a new company policy, he/she is receiving a(n) _____ communication. Face-to-face communication - correct answer When feedback is critical, which of the following is the most effective mode of communication? downward communication. - correct answer Organizational communication in which a message is sent to someone at a lower level is referred to as: active listening - correct answer The technique that involves hearing what the speaker is saying, trying to understand the facts and feelings the speaker is trying to convey, and then stating what the listener understands that message to be, is called: inference is a conclusion drawn from the facts available. - correct answer The difference between a fact and an inference is that a(n): informal communication. - correct answer Communication that is primarily directed toward meeting people's individual needs is called: ensures that distractions which might hamper communication are avoided. - correct answer Grace is a supervisor at an advertising agency. While conducting performance appraisal meetings with her employees, she instructs her secretary to hold all calls and to prevent any other interruptions. This action of Grace: Rumors rarely tell a complete or unbiased version of the truth. - correct answer Which of the following is typically true of rumors?