Business Software I
1. Hoofdstuk 1: ERP and CRM
1.1 ERP = enterprise resources planning
Enterprise resources planning
everything you need to run your business from a material, finance, people… perspective
Evolution of use
MRP I = materials requirements planning only components/materials (you need)
MRP II = manufacturing resources planning materials + capacity (planning and building)
ERP I = enterprise resources planning materials + capacity + administration + overhead
ERP II = extended ERP exchange with partners + CLOUD
Purpose of ERP
Supports (mostly) simple and manageable business processes
Supports the transition form departmental thinking to customer oriented process thinking
Enables efficient distribution of data and information throughout the organisation
Definition of ERP
= a one/single software package enabling the flow of all the information between all
departments (production, sales, procurement, HRM, finance…) and external business partners
One single database, common platform, and integrated set of data
Single data entry point
Who uses ERP
All kinds of companies and organizations (not all of them: smaller companies often don’t)
o Manufacturing
o Commercial/retail
o Service companies
o Financial institutions
o Hospitals/schools
o Government
o Not for profit organisations ….
Possible extensions to ERP
Enterprise applications can extend the basic ERP functionality, but are separate.
Its release can be synchronized with core ERP
modules.
o Possible extensions:
, Gartner group diagram
Advantages ERP
Single and efficient data input
o Gain of time
o More consistent data
Consistent data easily accessible for rapporting and business intelligence
All information accessible anywhere/anytime
o All internal users (and external partners), form within of outside (CLOUD or VPN)
Central storage of data (management information system
Exchange of data between business partners in an extended network (customers,
suppliers, banks, service providers)
Disadvantages ERP
Expensive
o To procure
o To implement: need for change management !
Takes significant time, effort and a period of start-up problems
ERP modules do not always support existing and / or desired business processes
Requires significant training and adaptation
Suppliers ERP suites
SAP Business suite, All-in one, Business One
Oracle Oracle Financials, Peoplesoft, JD Edwards, Fusion
Infor Mapics, Baan, SSA Global
The Sage Group ACCPAC ERP, Sage Pro
Microsoft Dynamics Dynamics NAVision, Dynamics AXapta, Dynamics CRM
Open source en local players (!)
1. Hoofdstuk 1: ERP and CRM
1.1 ERP = enterprise resources planning
Enterprise resources planning
everything you need to run your business from a material, finance, people… perspective
Evolution of use
MRP I = materials requirements planning only components/materials (you need)
MRP II = manufacturing resources planning materials + capacity (planning and building)
ERP I = enterprise resources planning materials + capacity + administration + overhead
ERP II = extended ERP exchange with partners + CLOUD
Purpose of ERP
Supports (mostly) simple and manageable business processes
Supports the transition form departmental thinking to customer oriented process thinking
Enables efficient distribution of data and information throughout the organisation
Definition of ERP
= a one/single software package enabling the flow of all the information between all
departments (production, sales, procurement, HRM, finance…) and external business partners
One single database, common platform, and integrated set of data
Single data entry point
Who uses ERP
All kinds of companies and organizations (not all of them: smaller companies often don’t)
o Manufacturing
o Commercial/retail
o Service companies
o Financial institutions
o Hospitals/schools
o Government
o Not for profit organisations ….
Possible extensions to ERP
Enterprise applications can extend the basic ERP functionality, but are separate.
Its release can be synchronized with core ERP
modules.
o Possible extensions:
, Gartner group diagram
Advantages ERP
Single and efficient data input
o Gain of time
o More consistent data
Consistent data easily accessible for rapporting and business intelligence
All information accessible anywhere/anytime
o All internal users (and external partners), form within of outside (CLOUD or VPN)
Central storage of data (management information system
Exchange of data between business partners in an extended network (customers,
suppliers, banks, service providers)
Disadvantages ERP
Expensive
o To procure
o To implement: need for change management !
Takes significant time, effort and a period of start-up problems
ERP modules do not always support existing and / or desired business processes
Requires significant training and adaptation
Suppliers ERP suites
SAP Business suite, All-in one, Business One
Oracle Oracle Financials, Peoplesoft, JD Edwards, Fusion
Infor Mapics, Baan, SSA Global
The Sage Group ACCPAC ERP, Sage Pro
Microsoft Dynamics Dynamics NAVision, Dynamics AXapta, Dynamics CRM
Open source en local players (!)
