Exam (elaborations)
Communicating for Results 11th Edition by Cheryl Hamilton - Test Bank
- Course
- Institution
Test Bank For Communicating for Results 11th Edition by Cheryl Hamilton Complete Test Bank
[Show more]
Seller
Follow
ExamsExpert
Reviews received
Content preview
,Name Clas Dat: s: e:
Chapter 01: Communication and Ethics
1. Communication is often misunderstood to be the process of transferring thoughts and ideas from one person to another.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Define what is meant by communication
2. Senders are often referred to as decoders.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
3. There are three basic communication codes: language, paralanguage, and nonverbal.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
4. Asynchronous messages are instantaneous, there is no lag between when the message is sent and when it is actually
received.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
5. People in the field of nursing have consistently been ranked among the highest in honesty and ethical standards.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Identify how Americans view the honesty and ethical standards of several professions, including your
own.
6. _________is the process the receiver goes through in trying to create and send a message.
a. Encoding
b. Evaluative feedback
c. Decoding
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name Clas Dat
: s: e:
Chapter 01: Communication and Ethics
d. Descriptive feedback
ANSWER: a
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
7. Breakdowns in communication often occur due to inaccurate encoding and decoding because we use our own
background and experience which is also referred to as:_____________:
a. Noise
b. Frame of Reference
c. Channel richness
d. Distorted feedback
ANSWER: b
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
8. If an organization is healthy, what type of information will be carried by its grapevine?
a. Anticipated changes in management
b. Pending layoffs of employees
c. Personal interest items
d. Salary cuts or increases for the next pay period
ANSWER: c
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
9. Which of the following channel carries more than one of the basic communication codes?
a. Email
b. Text messages
c. Blogs
d. Radio
ANSWER: d
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
10. The term channel richness refers to:
a. The depth of information and research
b. How expensive it is to use that channel
c. The amount of information a channel can carry
d. A high risk of miscommunication
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 2
, Name Clas Dat
: s: e:
Chapter 01: Communication and Ethics
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
11. When considering ethics, which rule says create the greatest good for the greatest number of people?
a. Utilitarian Rule
b. Moral Rights Rule
c. Justice Rule
d. Practical Rule
ANSWER: a
POINTS: 1
REFERENCES: Summarize what can be done to encourage ethical communication.
12. When considering ethics, which rule says that we should do unto others as you would have them do unto you?
a. Utilitarian Rule
b. Moral Rights Rule
c. Justice Rule
d. Practical Rule
ANSWER: b
POINTS: 1
REFERENCES: Summarize what can be done to encourage ethical communication.
13. If I justify my act based on the fact that other people have done far worse, I have fallen for which ethics trap?
a. The trap of relative filth
b. The trap of necessity
c. The trap of self-deception
d. The trap of rationalization
ANSWER: a
POINTS: 1
REFERENCES: Summarize what can be done to encourage ethical communication.
14. Your text defines "horizontal communication" as
a. Messages that flow from managers and supervisors to subordinates.
b. Messages that flow from subordinates to supervisors and managers.
c. Messages that flow along the official paths prescribed by the chain of command.
d. Messages that flow between persons of the same rank or position.
ANSWER: d
POINTS: 1
REFERENCES: Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
15. Which of the following is an example of paralanguage?
a. Frowning
Copyright Cengage Learning. Powered by Cognero. Page 3
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ExamsExpert. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $33.59. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
73314 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now