Business Communication Building Critical Skills 6th Canadian Edition By Braun - Locker -Test Bank

,Exam

Name___________________________________


MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1) Which of the following is true about business communication? 1)
A) We cannot achieve success in communication unless and until we meet the other
person's wants.
B) Idioms should be used while communicating with non-English speakers.
C) Careers do not depend upon skillful communication.
D) It is important to remember that buzzwords should be used in office conversation.
Answer: A
Explanation: A)
B)
C)
D)

2) The primary purpose of business messages is to: 2)
A) get exposure. B) request.
C) create goodwill. D) always get a response
Answer: C
Explanation: A)
B)
C)
D)

3) Which of the following is an example of a company's internal audience? 3)
A) Union leader B) Supplier
C) Office manager D) Shareholder
Answer: C
Explanation: A)
B)
C)
D)

4) Which of the following would be an external audience for a corporate accountant 4)
working at a company's head office?
A) Vice-President, Sales B) Manager, Branch Office
C) Stockholders D) Clerk, Accounts Receivable
Answer: C
Explanation: A)
B)
C)
D)




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,5) Which of the following questions BEST answers if maximum privacy is ensured when a 5)
message is confidential?
A) When will the communication happen?
B) What's my purpose?
C) Where will the communication happen?
D) Who's my audience?
Answer: C
Explanation: A)
B)
C)
D)

6) Which of the following is NOT essential for employment? 6)
A) Advertising skills B) Comprehension
C) Working in groups D) Interpersonal skills
Answer: A
Explanation: A)
B)
C)
D)

7) Which of the following is NOT a feature of poor writing? 7)
A) It delays action. B) It irritates the reader.
C) It requires more time for revisions. D) It is always concise.
Answer: D
Explanation: A)
B)
C)
D)

8) We know a message is correct when: 8)
A) it is free of errors in punctuation, spelling, grammar, word order, and sentence
structure.
B) the writer conveys maximum meaning using as few words as possible.
C) the style, organization, and visual impact of the message help the reader to read,
understand, and act.
D) the reader has enough information to evaluate the message and act on it.
Answer: A
Explanation: A)
B)
C)
D)




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, 9) Which of the following is true about lateral thinking? 9)
A) It prevents flexible thinking.
B) It enables one to think creatively.
C) It cannot be learned with practice.
D) It provides the most obvious solution to a problem.
Answer: B
Explanation: A)
B)
C)
D)

10) Which of the following is NOT a feature of business communication? 10)
A) To be efficient, a message must get through the first time.
B) Different organizational patterns can confuse and mislead people.
C) Effective business communication conforms to the writer's expectations.
D) Messages are becoming more complicated.
Answer: C
Explanation: A)
B)
C)
D)

11) Good writing: 11)
A) projects the image of the writer as an intelligent person.
B) helps hide disagreements.
C) presents the reader's point of view.
D) increases the number of requests answered negatively.
Answer: A
Explanation: A)
B)
C)
D)

12) Which of the following factors would you NOT consider as part of your analysis of a 12)
communication situation?
A) Your audience's wants and needs
B) Your own feelings about the topic
C) Where and when the communication will take place
D) What you want to happen as a result of the communication
Answer: B
Explanation: A)
B)
C)
D)




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