CPHQ test questions with correct answers

According to the IOM, what are the 3 domains of quality? Correct Answer-Customization, safety and Interventions consistent with the latest medical findings. Which of group is least likely to report errors? Correct Answer-Independent contractors What are the types of quality problems identified by the IOM Roundtable on Healthcare Quality? Correct Answer-Misuse, Overuse and Underuse In behavioral health, what is the most important sentinel event for root cause analysis? Correct Answer-Death Sentinel Event Correct Answer-Any adverse occurrence that is outside the range of the normal progression of the diagnosed illness. EX: death in a patient you would not expect to die Why is it easy to conduct a survey of medication related errors? Correct Answer-Prescription drug use is common and well documented In a successful, lean healthcare facility, what is the largest cost related to quality? Correct Answer-Preventive efforts When is the best time to discuss the results of a meeting exit survey? Correct Answer-At the beginning of the next meeting, so you can apply the results of the survey immediately.