CPHQ questions with correct answers

A healthcare provider recently conducted a customer satisfaction survey that focused on the five key quality characteristics in the graph below: By analyzing the information, the provider can identify that customers were most dissatisfied with: Correct Answer-Cost and most satisfied with caring Which of the following team members is responsible for keeping meetings focused? Correct Answer-The facilitator facilitates and is responsible for team focus The best way to evaluate the effectiveness of performance improvement training is through Correct Answer-Observed behavioral changes: it demonstrates transfer of knowledge into practice The best sampling technique for this case study is to review Correct Answer-The number of records needed using a statistical method: the confidence level and interval would be determined through calculation Which of the following is an example of Information that should be included in an incident report, but should NOT be recorded in a patient's chart Correct Answer-Details concerning a medication preparation error discovered and corrected prior to administration; as this information is a part of identifying the root cause of the incident and not appropriate for the clinical medical record The primary purpose of an organization's quality improvement (QI) strategic plan is to Correct Answer-Define the future direction for quality; this is the function of having a QI strategic plan