Practice Test 1 – CPHQ questions with correct answers
According to the Institute of Medicine which of the following is NOT one of the domains of quality care?
a. Government regulation
b. Customization
c. Safety
d. Interventions consistent with the latest medical change Correct Answer-a. government regulation
Which of the following is NOT one of the types of quality problems identified by the Institute of Medicine's National Roundtable on Health Care Quality?
a. Misuse
b. Abuse
c. Overuse
d. Underuse Correct Answer-B. Abuse
A doctor fails to administer an indicated test, and the patient's condition deteriorates to the point that he must be admitted to an inpatient facility. This is an example of:
a. preventative error
b. treatment error
c. diagnostic error
d. communication error Correct Answer-c. diagnostic
Diagnostic error occurs when a condition is misidentified or an indicated test is not
performed. Preventative error is a mistaken approach to avoiding a condition. Treatment error is a mistake related to the resolution of a condition. Communication error occurs between two service providers or between a service provider and a patient.
Which of the following is vastly different from the others?
A. SIPOC
B. DMAIC
C. PDCA
D. PDSA Correct Answer-A. SIPOC
SIPOC (suppliers, inputs, process, outputs, customers) is a diagram that helps to identify the important components of process improvement.
All others are sequential programs for QI.
DMAIC (define, measure, analyze, improve, control) - general structure for eliminating defects.
PDCA/PDSA (plan, do, check/study, act) are structures for improvement of processes.
One advantage of the Kaizen approach to DMAIC implementation is that:
a. it replicates the project-team approach
b. all of the team members are involved in all phases of the process
c. it can be performed while employees complete their normal tasks. d. it is accomplished in about a week Correct Answer-D. it is accomplished in about a week
during this period, almost all other operations must be suspended as employees devote themselves entirely to learning the new system. The practice of waiting for a certain number of samples before commencing a test run results in a. fewer bottlenecks
b. more bottlenecks
c. shorter lead times
d. longer lead times Correct Answer-D. longer lead times
Lead times is the interval between the first step and the delivery of the results.
Confronted by excessive WIP levels, many laboratories take the unhelpful step of a. decreasing the number of test runs
b. acquiring a larger laboratory
c. hiring more employees
d. installing new technologies Correct Answer-d. installing new technologies Before installing new technology a manager should run a DMAIC program to identify areas of improvement
When a hospital official notes that most errors are occurring at the sharp end he means that:
a. they involve surgical tools or knives
b. they occur in clusters
c. they occur during the interactions between caregivers and patients
d. they are likely to occur during busy periods Correct Answer-c. they occur during
the interactions between caregivers and patients
According to the Institute of Medicine which of the following is NOT one of the domains of quality care?
a. Government regulation
b. Customization
c. Safety
d. Interventions consistent with the latest medical change Correct Answer-a. government regulation
Which of the following is NOT one of the types of quality problems identified by the Institute of Medicine's National Roundtable on Health Care Quality?
a. Misuse
b. Abuse
c. Overuse
d. Underuse Correct Answer-B. Abuse
A doctor fails to administer an indicated test, and the patient's condition deteriorates to the point that he must be admitted to an inpatient facility. This is an example of:
a. preventative error
b. treatment error
c. diagnostic error
d. communication error Correct Answer-c. diagnostic
Diagnostic error occurs when a condition is misidentified or an indicated test is not
performed. Preventative error is a mistaken approach to avoiding a condition. Treatment error is a mistake related to the resolution of a condition. Communication error occurs between two service providers or between a service provider and a patient.
Which of the following is vastly different from the others?
A. SIPOC
B. DMAIC
C. PDCA
D. PDSA Correct Answer-A. SIPOC
SIPOC (suppliers, inputs, process, outputs, customers) is a diagram that helps to identify the important components of process improvement.
All others are sequential programs for QI.
DMAIC (define, measure, analyze, improve, control) - general structure for eliminating defects.
PDCA/PDSA (plan, do, check/study, act) are structures for improvement of processes.
One advantage of the Kaizen approach to DMAIC implementation is that:
a. it replicates the project-team approach
b. all of the team members are involved in all phases of the process
c. it can be performed while employees complete their normal tasks. d. it is accomplished in about a week Correct Answer-D. it is accomplished in about a week
during this period, almost all other operations must be suspended as employees devote themselves entirely to learning the new system. The practice of waiting for a certain number of samples before commencing a test run results in a. fewer bottlenecks
b. more bottlenecks
c. shorter lead times
d. longer lead times Correct Answer-D. longer lead times
Lead times is the interval between the first step and the delivery of the results.
Confronted by excessive WIP levels, many laboratories take the unhelpful step of a. decreasing the number of test runs
b. acquiring a larger laboratory
c. hiring more employees
d. installing new technologies Correct Answer-d. installing new technologies Before installing new technology a manager should run a DMAIC program to identify areas of improvement
When a hospital official notes that most errors are occurring at the sharp end he means that:
a. they involve surgical tools or knives
b. they occur in clusters
c. they occur during the interactions between caregivers and patients
d. they are likely to occur during busy periods Correct Answer-c. they occur during
the interactions between caregivers and patients
