Professional Payroll Skills and Responsibilities questions with correct answers

The payroll departments product should be Correct Answer-timely accurate include good customer service Customer Service is Correct Answer-problem solving, soothing the irate, reassuring the timid and even sometimes "pulling a rabbit out of a hat" Five principles associated with optimum customer service in payroll Correct Answer--reliability -responsiveness -assurance -empathy -tangibles Reliability Correct Answer-the ability to provide what was promised dependably and accurately When a commitment to a process is made it should be Correct Answer-realistic and attainable Responsiveness Correct Answer-the willingness to help customers promptly Assurance Correct Answer-knowledge and courtsey you show to your customers and your ability to convey trust, competen