WGU Change Management and Innovation - C208 assessment v1 | 70 Questions and Answers(A+ Solution guide)

Which three individuals within an organization could play the role of change agent - ceo consultant employee Which of the eight steps described by Kotter is the first step a change leader takes when implementing a change - Establishing a sense of urgency Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5 (latest stage) - knowledge persuasion decision implementation confirmation The head of human resources of a large company is considering changes to the employee benefits program but is unsure how the employees will respond to these changes Which type of change model should this person employ? - Descriptive Which two statements characterize low end disruption - it is an innovation that is good enough it evolves over time into a product with more features Which approaches would be appropriate for communicating change initiatives? Choose 2 answers - Communicating change initiatives through email Explaining why the change is neededWhat is essential for a leader to communicate when undertaking organizational change? - a consistent vision of the end result of the change how should training be viewed during organizational change - as a worthwhile investment in a successful transition How can a leader connect with employees to help sustain organizational change? - offering positive feedback Which approach is proven and effective in using reinforcements to sustain change? - Directing leaders to focus on profit-driven goals, market share, and employee satisfaction What is a common cause for the failure of organizational change - unclear goals Which role does creative tension play in organizational change according to Peter Senge? - It drives people to bring reality in line with their vision which emotion is prevalent among almost all employees during the process of organizational change? - anger which practice can lead to unconscious resistance to attempts at organizational change? - tiring staff with unrelated demands how can leaders effectively address resistance to change through communications - by being consistent, open, and empathetic