Air Methods PAC Study Guide- Latest
Version- 2022-2023
24/7 telephone # for DPL - Answer-402 970 1428
CEO of Airmethods - Answer-Aaron Todd
President of DPL - Answer-Wayne Sensor
Manager of Training - Answer-Lisa Housler
How are breaks handled at DPL - Answer-workforce will email your schedule, (2)15min
breaks & 30min lunch
how vacation time, sick time, and bereavement leave are handled and how they are
accrued & what happens if you exceed either one - Answer-vacation is scheduled at
least 24hr advanced, sick time (asap), bereavement is 4 consecutive for current
immediate family member, 2 con/days for extended family. Accural= 3.5hrs per
paycheck. Sick= 1.8hrs per paycheck. if you exceed sick hrs, they will use vacation hrs.
What is the T:Drive and why is it important - Answer-it is a resource drive/folder.
Reference materials/ information for all our hospitals protocols, etc
Understand the chain of command DPL - Answer-PTF-PAC-OPERATIONS LEAD-
OPERATIONS SUPERVISOR- OPERATIONS MANAGER- OP DIRECTOR-
PRESIDENT
Understand the importance of customer service - Answer-we are representing our
hospital
Understand the importance of logging out of instant messenger prior to logging in to
citrix - Answer-you wont be able to open IM in citrix if its open on your main desktop
Understand what information you can access on ULTIPRO - Answer-payroll website,
changer address, password, direct deposit, etc
Be familiar with policies - Answer-Attendance, Cell Phone, Gossip, Dress Code, Fire
Safety, Tornado Safety, On Call
Understand what HIPAA stands for and what it entails - Answer-Health Information
Portability Accountability Act
Know what PHI is and understand that all documents with PHI must be shredded -
Answer-Protected Health Information
, Know the difference between and give an example of both Internal and External
customer - Answer-Internal-air methods contracted entities, External- non air methods
entities (UNMC, Methodist)
Understand why its important to document each and every transfer request - Answer-
Legal document, provide analytics, supporting documents
Understand why all calls are on a recorded line - Answer-For quality control and training
purposes, protect employees and hospitals, and legal record
Understand how to fill in the social security field in the database if you don't have proper
information - Answer-0000
Know how to fill in the DOB field if you don't have the information for adult & pediatric -
Answer-Adult 01/01/1990 pediatric 01/01/2000
Know and understand the EMTALA questions and why they are important - Answer-The
purpose of EMTALA, so that patients are not denied treatment (patient dumping). Is this
referral a medical emergency at this time. Does your facility have the equipment to care
for patient. What are you lacking
Know what is meant by the term dumping is the reference to transfer requests - Answer-
When hospital transfer patients because they have no way of paying for treatments
Understand that if you fail to ask the EMTALA questions what should you do - Answer-
Call back and ask them
Know who can and can't call in a transfer request for a patient - Answer-Hospital
employees where patient is located can call TC. Patients, family members, friends
cannot call in TC
Know what to do and what to say if a patients family members calls the tc to check on
transfer - Answer-Refer them back to the hospital where the patient is being treated. We
cannot provide the name of hospital
Understand what needs to be done following a bed assignment even if you are not the
primary in the transfer - Answer-Call/notify the sending hospital, continue working the
call and move forward with that call
Understand what listening out loud means - Answer-Using verbal ques to show caller
that you are paying attention
Understand what QLC means - Answer-question listen and confirm. Ask if you don't
understand, listen and confirm you understand
Version- 2022-2023
24/7 telephone # for DPL - Answer-402 970 1428
CEO of Airmethods - Answer-Aaron Todd
President of DPL - Answer-Wayne Sensor
Manager of Training - Answer-Lisa Housler
How are breaks handled at DPL - Answer-workforce will email your schedule, (2)15min
breaks & 30min lunch
how vacation time, sick time, and bereavement leave are handled and how they are
accrued & what happens if you exceed either one - Answer-vacation is scheduled at
least 24hr advanced, sick time (asap), bereavement is 4 consecutive for current
immediate family member, 2 con/days for extended family. Accural= 3.5hrs per
paycheck. Sick= 1.8hrs per paycheck. if you exceed sick hrs, they will use vacation hrs.
What is the T:Drive and why is it important - Answer-it is a resource drive/folder.
Reference materials/ information for all our hospitals protocols, etc
Understand the chain of command DPL - Answer-PTF-PAC-OPERATIONS LEAD-
OPERATIONS SUPERVISOR- OPERATIONS MANAGER- OP DIRECTOR-
PRESIDENT
Understand the importance of customer service - Answer-we are representing our
hospital
Understand the importance of logging out of instant messenger prior to logging in to
citrix - Answer-you wont be able to open IM in citrix if its open on your main desktop
Understand what information you can access on ULTIPRO - Answer-payroll website,
changer address, password, direct deposit, etc
Be familiar with policies - Answer-Attendance, Cell Phone, Gossip, Dress Code, Fire
Safety, Tornado Safety, On Call
Understand what HIPAA stands for and what it entails - Answer-Health Information
Portability Accountability Act
Know what PHI is and understand that all documents with PHI must be shredded -
Answer-Protected Health Information
, Know the difference between and give an example of both Internal and External
customer - Answer-Internal-air methods contracted entities, External- non air methods
entities (UNMC, Methodist)
Understand why its important to document each and every transfer request - Answer-
Legal document, provide analytics, supporting documents
Understand why all calls are on a recorded line - Answer-For quality control and training
purposes, protect employees and hospitals, and legal record
Understand how to fill in the social security field in the database if you don't have proper
information - Answer-0000
Know how to fill in the DOB field if you don't have the information for adult & pediatric -
Answer-Adult 01/01/1990 pediatric 01/01/2000
Know and understand the EMTALA questions and why they are important - Answer-The
purpose of EMTALA, so that patients are not denied treatment (patient dumping). Is this
referral a medical emergency at this time. Does your facility have the equipment to care
for patient. What are you lacking
Know what is meant by the term dumping is the reference to transfer requests - Answer-
When hospital transfer patients because they have no way of paying for treatments
Understand that if you fail to ask the EMTALA questions what should you do - Answer-
Call back and ask them
Know who can and can't call in a transfer request for a patient - Answer-Hospital
employees where patient is located can call TC. Patients, family members, friends
cannot call in TC
Know what to do and what to say if a patients family members calls the tc to check on
transfer - Answer-Refer them back to the hospital where the patient is being treated. We
cannot provide the name of hospital
Understand what needs to be done following a bed assignment even if you are not the
primary in the transfer - Answer-Call/notify the sending hospital, continue working the
call and move forward with that call
Understand what listening out loud means - Answer-Using verbal ques to show caller
that you are paying attention
Understand what QLC means - Answer-question listen and confirm. Ask if you don't
understand, listen and confirm you understand
