Exam (elaborations)
Customer Service Management (CSM) Fundamentals – ServiceNow | latest 2023/24
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- Institution
Customer Service Management (CSM) Fundamentals – ServiceNow | latest 2023/24 True or false: CSM does not use configuration items - True. Instead, model categories are used to link CI classes and Asset classes Asset class - A way of categorizing assets for management purposes Model categor...
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