Nur 661 Maryville University Exam 2 (With correct solutions)

Active Listening- Attending to verbal and nonverbal aspects of communication without judging or evaluating correct answers To encourage trust and client self disclosure and exploration Restating- Paraphrasing what a participant has said to clarify it's meaning correct answers To determine if the leader has understood correctly; to provide support and clarification Clarifying Grasping the essence of a message at both the feeling and thinking levels correct answers To help clients sort our conflicting and confused feelings summarizing- pulling together the important elements of an interaction or session correct answers to avoid fragmentation and give direction to a session; continuity and meaning Questioning -open ended questions correct answers to elicit further discussion- to stimulate thinking interpreting- offering possible explanations for certain thoughts or feelings correct answers to encourage deeper self exploration Confronting- challenging members to look at discrepancies between their words and actions correct answers To encourage honest self-investigations; promote full potential Reflecting- communicating understanding of the content of feelings correct answers to let members know they are being heard and understood Supporting- providing encouragement and reinforcement correct answers to create an atmosphere that encourages members to continue desired behaviors empathizing- identify with clients by assuming their frames of reference correct answers To foster trust Facilitating- opening up clear and direct communication correct answers to promote effective communication among members initiating- promoting participation and introducing new directions in the group correct answers to prevent group floundering- increase the pace of group process setting goals correct answers to give direction to the group's activities; clarify goals evaluating- appraising the ongoing group process correct answers to promote better self-awareness and understanding of the group movement