BRM Study Guide With Correct Answers Graded A+

Identify the missing words from the definition of Business Relationship Management. Business Relationship Management ____________ and ensures that the potential business value from them is captured, optimized and recognized. A. stimulates business demand for a Provider's products and services B. determines a Business Partner's complete portfolio of products and services C. defines an organization's products and services D. promotes a Provider's product and services - A. stimulates business demand for a Provider's products and services What role is Accountable for ensuring that business value is optimized? A. Business Partner B. Solution Delivery Sponsor C. Business Relationship Manager D. Operation Manager - A. Business Partner Which is a characteristic of Service Value? A. Defined in terms of cost versus benefit B. Determined by the Provider C. Changes over time D. Delivers revenue - C. Changes over time Which advantage is gained from using the Business Capability Roadmapping technique?A. Opportunities with a Business Partner and Provider are defined in a way that is clear, compelling and convincing B. Conversations are held that help increase both business and Provider understanding C. Clear accountability for the making of a decision is established D. The importance of a business and Provider relationship is identified - B. Conversations are held that help increase both business and Provider understanding When using the Value Management Process, in which sequence should the stages be performed? 1. Create Value Plan 2. Capture and Communicate Value 3. Approve Business Case. A. 1, 2, 3 B. 1, 3, 2 C. 2, 1, 3 D. 3, 2, 1 - B. 1, 3, 2 In the Influence Process technique, what should be used to Frame a Conversation? A. Forceful arguments B. Defensive explanations C. Truth about today D. Engagement of Stakeholders - C. Truth about today